Sr Mgr Service Operations

Insight Enterprises, Inc.•Everman, TX

4d•Onsite

About The Position

The Sr Manager Services leads delivery, development and implementation of technology solutions for clients. Functions include resource management, service operations management and/or scope management of the project or client engagement, quality and performance metrics of the engagement and/or team, resource management of both technical and non-technical resources associated with the engagement or team, including risk, communication plans, change management, financial performance and overall client satisfaction. As Sr Manager Services, you will get to: Lead the development and enhancement of processes associated with Services SOWs, proposals and RFP responses, including collaboration with Sales leadership, Service Operations and leadership, Legal, IT and Finance. Communicate new and enhanced processes to affected employees within Insight, including the development and execution of training sessions as required. Manage the day-to-day operations of the team and is responsible for employee maintenance (forecasting, operational efficiencies, reviews, etc.), including the management and assistance of company growth through guidance and training. Manage the assigned financial aspect of the team, which may include subset ownership of the assigned P&L as well as associated budget. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Requirements

Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
8-10 years’ experience managing technology projects including desktop refresh, new technology deployment and program management experience in full IT life cycle (acquisition, deployment, refurbishment, maintenance) and other IT projects related to infrastructure.
Five years’ experience with field service management and service financial management.
Experience in Project Management is desired.

Responsibilities

Lead the development and enhancement of processes associated with Services SOWs, proposals and RFP responses, including collaboration with Sales leadership, Service Operations and leadership, Legal, IT and Finance.
Communicate new and enhanced processes to affected employees within Insight, including the development and execution of training sessions as required.
Manage the day-to-day operations of the team and is responsible for employee maintenance (forecasting, operational efficiencies, reviews, etc.), including the management and assistance of company growth through guidance and training.
Manage the assigned financial aspect of the team, which may include subset ownership of the assigned P&L as well as associated budget.