Sr. Mgr., Regulations & HOPE Programs

Georgia Department of Revenue•Tucker, GA

2d•Onsite

About The Position

The Sr. Mgr., Regulations & HOPE Programs will manage program regulatory information. Manage determinations for the state HOPE, Zell Miller and Dual Enrollment programs. Provide external customers (students, high schools, and institutions) assistance with the academic eligibility for the scholarship and grant programs through various communications and GAfutures. Manage the College HOPE Eligibility Calculation Service (CHECS) and High School Transcript systems. Provide users with day-to-day support for the web-based application processes and procedures and manage users’ access. Manage system enhancements and assist with quality assurance processes and testing of the GAfutures modules and GSFC internal systems. Review program regulations. Develop and provide appropriate training, professional customer assistance, and troubleshoot eligibility issues. Supervise and train unit staff and activities and make decisions within the authority delegated. Establish unit goals and objectives, monitor workflow, and perform quality reviews. Some in state travel and occasional public speaking is required in the form of providing trainings and workshops.

Requirements

Bachelor's degree in business or related field from an accredited college or university AND four years of experience related to academic evaluations and/or financial aid academic eligibility AND two years managing professional level staff.
Supervisory experience.
Intermediate level experience working with Microsoft Windows Operating systems, Microsoft Office Suite including Word, Excel and PowerPoint required.

Nice To Haves

Prior work experience as a financial aid administrator, registrar or student records with experience working with the scholarship and grant programs, standard high school and postsecondary transcripts and regulatory procedures is desired.
Experience with or knowledge of the College HOPE Eligibility Calculation Service (CHECS)
Supervisory experience of at least 4 staff members.
The ideal candidate will have some technical experience or knowledge with processing high school and/or postsecondary HOPE GPA calculations.

Responsibilities

Manage the regulatory information provided to internal and external customers.
Manage the HOPE and Zell Miller Scholarship and Grant program eligibility determinations.
Manage the High School Transcript and College HOPE Eligibility Calculation Services system operations and requirements.
Oversee the Dual Enrollment program application, communications and operations.
Manage and direct activities for Gafutures modules, HOPE and Zell Miller Scholarship and Grant eligibility, and other scholarship and grant program eligibility and operations.
Provide customer service with eligibility of scholarship and grant programs.
Conduct testing of database records and program metrics utilizing technology skills and an understanding of the state program requirements.
Prepare research and reports to assist with the improvement of procedures and best practices.
Maintain and update project plans, documentation, and outcomes.
Establish and maintain procedures and quality assurance for the unit and staff.
Train staff to ensure a proper level of expertise and customer satisfaction.
Supervise unit staff and activities and make decisions within the authority delegated.
Provide a high level of customer service in responses to student inquiries by email, phone and website. Resolve escalations from students or schools and institutions.
Provide a high level of customer service in responses to postsecondary institution and high school inquiries.
Provide training presentations/ trainings for small and large groups.
Preform other duties as assigned to meet business needs.