Mgr, Manufacturer Programs

BrightSpring Health Services•Louisville, KY

1d•Hybrid

About The Position

The Manufacturer Program Manager serves as the primary strategic account manager and program lead for assigned pharmaceutical manufacturer partners and specialty pharmacy programs. This position is responsible for building strong manufacturer relationships, leading program implementation and execution, monitoring performance, and identifying opportunities to improve service, strengthen partnerships, and grow Amerita's business. The role serves as a key liaison between manufacturer partners and Amerita's cross-functional teams, including Pharmacy, Nursing, Operations, Patient Services, Sales, Clinical, Finance, IT, and Compliance. The Manufacturer Program Manager ensures programs meet contractual, operational, financial, and service expectations while driving continuous improvement and successful product launches. The position requires strong business acumen, project management skills, executive communication, and the ability to influence across functions without direct authority. Travel is required approximately 20–30% for manufacturer meetings, QBRs, product launches, industry meetings, and other business engagements.

Requirements

Bachelor's degree in Business, Healthcare Administration, Pharmacy, Life Sciences, or a related field required.
Minimum of 5–8 years of relevant experience in specialty pharmacy, pharmaceutical manufacturer services, trade, patient services, hub services, account management, program management, healthcare operations, or a related healthcare environment.
Previous experience managing pharmaceutical manufacturer relationships and/or specialty pharmacy programs strongly preferred.
Experience with specialty pharmacy trade, limited distribution, patient services, hub programs, manufacturer access programs, or manufacturer-sponsored programs preferred.
Demonstrated experience leading complex cross-functional projects, including new product launches, program implementations, process development, and operational change initiatives.
Experience developing and presenting business reviews, performance reports, dashboards, and executive-level presentations preferred.
Experience working with contractual requirements, service-level agreements, KPIs, financial performance, and manufacturer program deliverables preferred.
Experience in a role requiring significant interaction with senior-level internal and external stakeholders.
Strong knowledge of specialty pharmacy operations, pharmaceutical manufacturer programs, patient access, and specialty distribution models.
Strong understanding of program/project management, including implementation, risk management, issue resolution, and change management.
Strong business and financial acumen with the ability to interpret operational and performance data and translate findings into actionable recommendations.
Excellent relationship management, communication, presentation, and negotiation skills.
Ability to build trusted relationships with senior-level manufacturer and internal stakeholders.
Ability to lead and influence cross-functional teams without direct authority.
Strong analytical, problem-solving, organizational, and decision-making skills.
Ability to manage multiple complex priorities in a fast-paced, changing environment.
Strong executive presence and ability to communicate complex business information clearly and effectively.
Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint; experience with reporting and dashboard tools preferred.
Ability to travel approximately 20–30%, or as needed, for manufacturer meetings, QBRs, product launches, and other business engagements.

Responsibilities

Serves as the primary strategic point of contact and account manager for assigned pharmaceutical manufacturer partners and specialty pharmacy programs
Builds and maintains strong relationships across multiple levels and functions within assigned manufacturer organizations, including Commercial, Trade, Market Access, Patient Services, Medical Affairs, and Operations
Develops a strong understanding of each manufacturer's business objectives, product strategy, therapeutic areas, patient journey, distribution strategy, and specialty pharmacy expectations
Translates manufacturer objectives into effective operational strategies, programs, and solutions within Amerita
Develops strategic account plans designed to strengthen partnerships, improve performance, expand capabilities, and increase Amerita's share of business
Serves as an internal advocate for manufacturer partners while balancing manufacturer expectations with Amerita's operational, financial, compliance, and strategic objectives
Identifies opportunities to deepen relationships and expand Amerita's role within assigned manufacturer accounts
Leads the end-to-end implementation of new specialty pharmaceutical products, therapies, manufacturer programs, services, and strategic initiatives
Develops implementation plans, timelines, milestones, resource requirements, communication plans, and risk mitigation strategies
Coordinates cross-functional readiness across Pharmacy, Nursing, Operations, Patient Services, Sales, Clinical, Finance, IT, Compliance, and other internal teams
Establishes clear ownership, accountability, and escalation pathways for program implementation
Ensures operational, clinical, technology, reporting, inventory, staffing, workflow, and training requirements are addressed prior to launch
Leads post-launch stabilization and optimization activities to ensure programs achieve intended performance and service expectations
Develops standardized implementation and program management processes that can be replicated across manufacturer partnerships where appropriate
Establishes, monitors, and reports manufacturer-specific KPIs and performance metrics, including operational, financial, clinical, service, patient, access, and program-specific measures
Monitors performance against contractual obligations, service-level agreements, manufacturer expectations, and internal objectives
Analyzes trends and performance data to identify risks, root causes, opportunities, and areas for improvement
Develops and executes corrective action and performance improvement plans when program performance falls below expectations
Partners with Finance and operational leaders to understand program economics, financial performance, profitability, revenue opportunities, and cost drivers
Identifies opportunities to improve program efficiency, reduce unnecessary costs, improve utilization, and enhance the overall value delivered to manufacturer partners
Maintains accountability for assigned program commitments and ensure deliverables are completed accurately and on time
Oversees manufacturer-specific contractual and trade program deliverables, including reporting, data requirements, inventory requirements, service-level expectations, program commitments, and other contractual obligations
Partners with Legal, Compliance, Finance, Operations, and other internal stakeholders to ensure programs are executed in accordance with applicable agreements and requirements
Maintains a comprehensive understanding of manufacturer program requirements and communicate changes to appropriate internal stakeholders
Identifies potential contractual, operational, financial, compliance, or reputational risks and escalate appropriately
Ensures documentation, reporting, and program records are accurate, current, and audit-ready
Coordinates and leads quarterly business reviews (QBRs) and other strategic manufacturer meetings
Develops agendas, executive presentations, scorecards, dashboards, performance summaries, strategic recommendations, and action plans
Clearly communicates program performance, accomplishments, challenges, risks, opportunities, and recommendations to manufacturer and Amerita leadership
Translates complex operational, financial, and performance data into concise, actionable business insights
Maintains consistent communication with manufacturer partners regarding program performance, upcoming initiatives, risks, and opportunities
Ensures follow-up actions from business reviews and strategic meetings are clearly assigned, tracked, and completed
Serves as the primary escalation point for manufacturer-related operational, service, patient, technology, reporting, and program issues
Coordinates cross-functional resolution of complex issues and ensure timely communication with manufacturer partners
Identifies recurring issues and lead root-cause analysis and sustainable corrective actions
Proactively identifies opportunities to improve the patient, provider, manufacturer, and Amerita experience
Partners with internal teams to implement process improvements, technology enhancements, workflow changes, and other operational solutions
Establishes mechanisms to capture lessons learned and incorporate them into future implementations and programs
Partners with senior leadership and commercial teams to identify opportunities to expand manufacturer relationships and increase Amerita's share of business
Supports manufacturer business development activities, including RFPs, presentations, proposals, capabilities discussions, program design, and implementation planning
Identifies opportunities to introduce additional Amerita capabilities, services, or solutions that address manufacturer needs
Monitors competitive, market, therapeutic-area, and specialty pharmacy trends and communicate relevant insights to leadership
Develops an understanding of competitor capabilities and manufacturer priorities to help position Amerita as a differentiated strategic partner
Contributes to strategic planning for assigned manufacturer accounts, including growth opportunities, risks, priorities, and long-term relationship objectives
Leads strategically important initiatives across functions without direct authority
Establishes clear objectives, roles, responsibilities, timelines, and accountability for cross-functional teams
Builds strong partnerships with internal leaders and subject matter experts across Amerita
Influences decisions through data, business insight, relationships, and effective communication
Maintains alignment among internal stakeholders throughout program development, implementation, and ongoing operations
Escalates barriers appropriately and drive timely decision-making
Maintains comprehensive documentation of manufacturer relationships, program requirements, contractual commitments, decisions, communications, risks, action items, and deliverables
Develops and maintains program governance structures, dashboards, trackers, and reporting tools
Establishes appropriate meeting cadence and communication routines for assigned programs
Ensures program documentation is organized, accurate, current, and accessible to appropriate stakeholders
Performs other duties and strategic projects as assigned