Sr Mgr Program

The Hershey Company • Lower Swatara Township, PA

19h • Remote

About The Position

Leads end‑to‑end delivery of large‑scale, AI‑enabled commercial technology programs on the Salesforce platform, ensuring on‑time and on‑budget execution while delivering measurable business value and building internal capabilities for long‑term independence.

Requirements

• Proven program management experience leading complex, multi‑vendor technology initiatives, including AI/ML, data platforms, mobile applications, and enterprise systems
• Strong expertise in Agile and SAFe delivery practices, including PI planning, sprint execution, and backlog governance
• Demonstrated ability to translate technical complexity into clear, executive‑ready communication
• Financial management experience, including budget oversight and outcome‑based vendor models
• Bachelor’s degree required
• PMP, PgMP, SAFe certification, or equivalent preferred
• Experience in CPG, retail, field sales, or commercial technology environments preferred

Nice To Haves

• MBA or Master’s degree preferred

Responsibilities

• Lead integrated program delivery across business, IS, data, platform, and external partner workstreams using Agile and SAFe methodologies, owning the critical path, RAID, and phase‑gate milestones from build through scaled deployment
• Drive governance and executive communication, preparing and presenting steering committee updates, risk escalations, and value readouts to VP and C‑suite stakeholders
• Manage external consulting partners, including SOW adherence, milestone‑based invoicing, at‑risk fee governance, and change order management in partnership with Procurement
• Own the integrated resource plan across Hershey FTEs, GCC teams, and external partners, including capacity planning, onboarding, and pod allocation
• Lead the knowledge transfer strategy, ensuring progressive capability handover from partners to internal teams with KT completion tied to contractual milestones
• Partner with OCM leads to embed change management, training, and adoption tracking for large frontline user populations
• Ensure A/B test design and value measurement are embedded, connecting execution metrics to the program business case
• Operate in a two‑in‑a‑box model with the external partner delivery lead to drive joint accountability and rapid decision‑making
• Collaborate across Enterprise Architecture, Data Engineering, Salesforce COE, and GCC to resolve cross‑stream dependencies

Benefits

• The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.
• You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.You can request an accommodation via phone or email.
• To request an accommodation via phone, please call [phone] and leave a voicemail with your contact information.
• You may also email a request for accommodation to [email protected]. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior