Sr Mgr-Program Mgmt
About The Position
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company. As part of the Enterprise Technology Services organization, Global Merchant and Network Technology (GMNST) is the technology organization that delivers platforms, engineering, and modernization in service of GMNS business outcomes. We are a global team, with over 2,000 colleagues and contractors across the U.S., UK, India, Australia, and other regions, spanning Technology Delivery (engineers and architects), Cross-Platform Delivery (project management), Testing, and leadership & support. Its mission is to cultivate a World Class Payments Ecosystem that drives profitable, compliant and vibrant growth in the places that matter most to our customers. The Senior Program Manager will report directly to the GMNST Chief of Staff Director and will lead, scale, and continuously improve the operating rhythm and strategic execution across key deliverables of the GMNST Executive Office, led by the GMNST Senior Vice President (SVP) and Unit CIO. In this role, the Senior Program Manager is accountable for end-to-end program governance across multiple workstreams, enabling leadership decision-making through actionable insights, and partnering with the GMNST Leadership Team and enterprise partners from GMNS, Technology Business Enablement (TBE), and others to deliver outcomes. The Senior Program Manager operates with substantial independence, making critical decisions on approach, prioritization, and resource tradeoffs, and influencing senior stakeholders to achieve strategic objectives. To be successful in this role, it is imperative that the candidate is innately communicative, responsive, transparent, organized, proactive, and accountable. The ideal incumbent will successfully navigate competing priorities, apply thought leadership, operate as a trusted advisor, and consistently embody American Express's Blue Box Values in their execution, while driving alignment, decisions, and outcomes across multiple teams.
Requirements
- Innately communicative
- Responsive
- Transparent
- Organized
- Proactive
- Accountable
Responsibilities
- Lead, scale, and continuously improve the operating rhythm and strategic execution across key deliverables of the GMNST Executive Office.
- Accountable for end-to-end program governance across multiple workstreams.
- Enable leadership decision-making through actionable insights.
- Partner with the GMNST Leadership Team and enterprise partners from GMNS, Technology Business Enablement (TBE), and others to deliver outcomes.
- Operate with substantial independence, making critical decisions on approach, prioritization, and resource tradeoffs.
- Influence senior stakeholders to achieve strategic objectives.
- Navigate competing priorities.
- Apply thought leadership.
- Operate as a trusted advisor.
- Consistently embody American Express's Blue Box Values in their execution.
- Drive alignment, decisions, and outcomes across multiple teams.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
