Sr Mgr-Digital Product Mgmt

American Express • New York, NY

15h

About The Position

General Counsel Tech and Innovations (GCO Tech) has an opening for a Product Manager role focused on Workflow Automation and Platform Strategy. This role will own the product vision, roadmap, and delivery execution for the Tonkean workflow automation platform while partnering closely with Engineering, Legal business partners, and external professional services resources to deliver scalable workflow solutions across the General Counsel Organization.

Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field, or an equivalent combination of education and progressively responsible work experience in Product Management, Workflow Automation, Business Process Management, or Technology Strategy.
• 3-5+ years of progressively responsible experience in Product Management, Product Ownership, Workflow Automation, Business Process Management, or related enterprise technology disciplines.
• Demonstrated experience translating business challenges into scalable workflow products and automation capabilities through structured product discovery, requirements definition, and user-centered solution design.
• Experience with Tonkean is strongly preferred.
• Experience with comparable enterprise workflow automation or low-code platforms (e.g., ServiceNow, Microsoft Power Platform, or similar technologies) will also be considered.
• Demonstrated experience identifying, evaluating, and delivering AI-enabled workflow solutions by leveraging enterprise AI platforms, APIs, large language models (LLMs), intelligent automation, and workflow orchestration capabilities to improve business processes and user experiences.
• Ability to partner with Engineering and business stakeholders to design scalable, governed workflow solutions that integrate automation, enterprise data, and AI services while meeting security, compliance, and operational requirements.
• Demonstrated experience defining product vision, prioritizing roadmaps, managing feature backlogs, and balancing strategic investments with operational platform enhancements.
• Experience partnering with engineering teams to translate business requirements into well-defined user stories, acceptance criteria, technical requirements, and release plans.
• Strong written and verbal communication skills with the ability to present product strategy, roadmap updates, business cases, and delivery status to executive leadership, technical teams, and non-technical stakeholders.
• Experience partnering with Legal departments, attorneys, Legal Operations teams, or corporate functions to understand practice workflows and translate business needs into technology-enabled solutions is strongly preferred.
• Knowledge of legal services delivery, legal workflow automation, document and matter management processes, Legal Operations technologies, or enterprise legal technology platforms is a significant advantage.

Responsibilities

• Lead product discovery sessions, design workshops, backlog refinement, roadmap planning, solution demonstrations, and executive stakeholder discussions to align business objectives with product strategy.
• Analyze user needs, identify common business patterns, and translate insights into reusable workflow capabilities and scalable product features that drive business value.
• Partner with third-party implementation partners and professional services organizations to oversee workflow solution delivery, platform configuration, release execution, and successful customer outcomes.
• Facilitate cross-functional collaboration across business, engineering, design, and implementation teams to ensure alignment on priorities, delivery milestones, and strategic objectives.
• Own and maintain the product backlog by defining priorities, creating user stories and acceptance criteria, and partnering with Engineering throughout the product development lifecycle.
• Participate in Agile ceremonies, including PI Planning, Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives, to ensure alignment between business priorities and engineering execution.
• Continuously evaluate platform capabilities, customer feedback, emerging technologies, and market trends to inform product roadmap decisions and drive ongoing innovation.
• Collaborate with cross-functional stakeholders to prioritize features, remove delivery impediments, and ensure high-quality product releases that meet customer and business needs.
• Monitor product performance, gather feedback, and recommend enhancements that improve workflow efficiency, user experience, and overall platform adoption.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager