Sr Mgr, Counterfeit Policy Ops Lead

eBay•Austin, TX

6d•Hybrid

About The Position

At eBay, we work to keep counterfeit items off our marketplace while helping buyers and sellers participate with confidence. We want customers to trust what they buy, sellers to understand what is allowed, and brands to know that we take product authenticity seriously. The Senior Manager, Counterfeit Policy Operations Lead will set the direction for eBay’s global counterfeit policy operations, including counterfeit risk, seller behavior, high-risk categories, brand and product signals, enforcement quality, repeat offender risk, and marketplace controls. This leader will manage a team of Policy Managers and Policy Specialists who turn counterfeit risk, legal requirements, marketplace trends, customer reports, brand concerns, and operational data into clear policies, practical enforcement standards, and measurable results. We are looking for a leader who can make sound decisions in complex situations, explain policy choices clearly, and help teams move from issue identification to action. This role works closely with Legal, Product, Engineering, Customer Service, Analytics, Authentication, and Operations to make sure our counterfeit policies are clear, scalable, measurable, and ready to support modern enforcement tools. This is an opportunity to lead a high-impact policy area at the center of marketplace trust!

Requirements

10+ years of experience in counterfeit enforcement, trust and safety, ecommerce policy, platform governance, brand protection, legal operations, risk, or compliance.
Led managers, senior individual contributors, policy experts, or domain specialists in a global environment.
Understand counterfeit risk, including product authenticity, brand misuse, seller abuse patterns, high-risk categories, repeat offender behavior, enforcement controls, appeals, and seller remediation.
Turn complex legal, policy, operational, and data inputs into clear strategy, practical requirements, and action.
Communicate clearly with senior leaders and cross-functional partners.
Use sound judgment, data, and customer impact to make decisions.
Influence without relying on authority, and help teams align around what needs to happen next.
Dedication to working the Hybrid Model with 3 days per week onsite in our Austin, TX office
7+ years of experience in counterfeit and Intellectual Property Experience, preferably in ecommerce, in the areas of policy, program management and/or strategy development
Familiarity with AI tools and an AI-first approach, with a demonstrated ability to use technology to improve insight, execution, and decision-making.
Analytic and strategy development skills including expert Excel (pivot tables, advance functions, statistics) and PowerPoint skills; Superior skills in SQL coding and database query (e.g., SQL) and understanding of data warehouse architecture are required
A willingness to challenge existing approaches and ability to drive positive culture changes
Practiced at solutions design with an ability to think holistically about the impact that any changes will have on both eBay’s buyers and sellers
Ability to build credibility with partners
Outstanding personal initiative, a “can-do” spirit
BS/BA degree in related field required

Nice To Haves

Masters or MBA degree preferred
Degrees in business or analytics preferred
Work experience in consulting, strategy development, or analytics preferred

Responsibilities

Lead eBay’s global counterfeit policy operations strategy and guide the team responsible for policy intent, risk assessment, enforcement planning, and ongoing improvement.
Identify emerging counterfeit trends, high-risk categories, brand concerns, seller behavior patterns, enforcement gaps, appeal trends, and customer impact.
Set priorities, clarify decisions, remove blockers, raise quality standards, and build consistent ways of documenting policies, requirements, controls, and decision frameworks.
Make counterfeit policies easier for sellers, brands, buyers, and internal teams to understand and apply.
Use enforcement outcomes, appeal data, false positive and false negative signals, seller impact, customer reports, partner concerns, authentication insights, and operational results to improve how we work.
Share clear recommendations with senior leaders on counterfeit risk, enforcement health, performance, and where we need to act next.
Represent counterfeit policy operations in governance forums, planning discussions, and major marketplace initiatives.
Partner with Legal and Regulatory teams on changing obligations, litigation risk, customer harm, and external expectations while balancing buyer trust, seller fairness, brand protection, marketplace growth, and compliance.