Sr. Mgr, Business Operations Mgmt

Lam Research•Phoenix, AZ

1d•Hybrid

About The Position

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices. Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function.

Requirements

Experience in field service, global operations, or regional operations roles
Strong analytical, stakeholder management, and problem-solving skills
Proven ability to work effectively across regions and cultures
Bilingual English and Mandarin with strong on negotiation, facilitation, cross-cultural collaboration, and conflict resolution.
Bachelor’s degree or equivalent with 6-8 years of management experience.

Nice To Haves

An advanced degree preferred.

Responsibilities

We are seeking an experienced Overseas Operations Manager to support and scale global field service operations.
This role coordinates with headquarters, GAT and regional (geo) teams to ensure overseas sites are properly staffed, skilled, funded and ready to meet customer and business needs
Align regional execution with global service strategy and customer commitments : coordinate with Corp, GAT, Geo ops, and LRT ROM
Support workforce planning, resource optimization, and ramp readiness
Deliver predictable results through execution of operational frameworks : Identify and mitigate operational risks related to coverage and readiness
Enable cross-regional coordination and best-practices sharing
Track operational metrics and provide clear updates to leadership
Support GAT and corporate initiatives, process improvements, and compliance

Benefits

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential.
Lam Research ("Lam" or the "Company") is an equal opportunity employer.
Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
It is the Company's intention to comply with all applicable laws and regulations.
Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role.
Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex.
‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week.
‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.