Sr. MES Technical Support Engineer

Rivian • Normal, IL

3h

About The Position

As a Sr. MES Technical Support Engineer, you will leverage your extensive experience to provide advanced technical support and expertise for Manufacturing Execution Systems within the Rivian manufacturing environment. You will tackle complex issues, take the lead on small projects, mentor other support engineers, champion process improvements, conduct 5-why RCAs as part of the Problem Management program and contribute significantly to the overall stability and enhancement of the MES infrastructure.

Requirements

• Bachelor's degree in a relevant technical field (Engineering, Computer Science, IT).
• Significant (5+ years) experience supporting and administering MES and other factory digital systems.
• Rockwell FTPC Administration.
• Administration of MES-adjacent integrated factory-critical digital systems such as Kepware, FTLinx, Eventsheets, FTD.
• Proficiency in database technologies (SQL) and operating systems.
• Root Cause Analysis.
• Understanding of ITIL framework.
• Incident response fundamentals and tooling.
• Networking concepts and industrial communication protocols.
• Project management and leadership abilities.
• Strong communication and collaboration skills.
• Understanding of relevant industry regulations and validation processes.
• Experience with virtualization technologies.

Responsibilities

• Provide expert-level support to diagnose and resolve intricate technical issues affecting MES and other factory digital systems (software, hardware, integrations).
• Proactively identify opportunities for system optimization and process improvements within Manufacturing IT/MES applications, driving initiatives that improve overall plant operations.
• Analyze complex system problems, identify root causes, and implement effective mitigations (log analysis, diagnostics, scripting).
• Act as the escalation point for complex MES-related incidents, ensuring fast resolution to minimize downtime.
• Coordinate incident response activities on all digital systems related incidents (logging, categorization, prioritization).
• Collaborate with cross functional technical teams to resolve incidents efficiently.
• Track and monitor incident resolution progress and escalate as needed.
• Oversee the entire incident lifecycle (identification to closure), ensuring proper documentation.
• Facilitate post-incident reviews and report on incident metrics and performance.
• Conduct cross-functional root cause analysis (RCA) of significant incidents and ensure corrective actions are implemented.
• Administer, configure, and maintain various factory digital applications beyond the core MES.
• Plan and participate in system maintenance activities, upgrades, and patches for MES and other digital systems.
• Identify and implement appropriate in-scope changes to optimize the performance, reliability, and scalability of MES and related digital systems.
• Lead efforts to enhance manufacturing system stability, scalability, and performance, ensuring long-term operational efficiency.
• Manage HMI endpoint configuration in alignment with Integration teams.
• Lead or actively participate in projects related to the implementation, upgrade, integration, and expansion of MES and other factory digital systems.
• Provide technical leadership and guidance to other support engineers, fostering their professional growth.
• Interact with software and hardware vendors for support, upgrades, and issue resolution.
• Work with Manufacturing Engineering, IT Project Management, and Integration teams to capture information necessary for new work location commissioning.
• Create and maintain comprehensive technical documentation (system configurations, troubleshooting guides, knowledge base articles, SOPs).
• Ensure all supported systems adhere to relevant industry regulations and internal policies, participating in validation activities as needed.
• Contribute to the design and architecture of MES and factory digital solutions.
• Proactively identify opportunities for system optimization and process improvements within Manufacturing IT/MES applications, driving initiatives that improve overall plant operations.
• Provide ad-hoc training to line operators on MES usage best practices

Benefits

• Robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior