Sr. Medical Secretary - Cancer Center Infusion - Mineola
About The Position
NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care across numerous medical and surgical specialties. As a major regional healthcare resource, it is deeply committed to medical education and research, providing a comprehensive range of inpatient and outpatient services. NYU Langone Health prioritizes equity and inclusion, fostering an environment where diverse faculty, staff, and students can thrive by valuing individual skills, ideas, and knowledge. This role serves as a Sr. Medical Secretary in the Cancer Center Infusion department at the Mineola location. The successful candidate will be responsible for scheduling appointments using Hospital Information Systems, acting as a liaison with referring physician's office staff, and managing phone calls efficiently, utilizing Cyracom when needed. Key duties include pre-registration and completing the registration process, creating a positive first impression for patients and visitors, gathering demographic information, prescriptions, medical documents, and insurance details. The role also involves ensuring patients understand their financial responsibilities and expectations, and assuming clinical and financial risk by accurately collecting and documenting patient information.
Requirements
- High School Diploma or Equivalent.
- 1-2 years Customer Service experience.
- Strong communication (both oral and written) skills.
- Multitasking skills.
- Detail orientation.
- Organizational skills.
- Excellent customer service skills.
- Interpersonal skills.
- Basic computer skills including Microsoft Office applications (Excel, Word, and Outlook).
- Knowledge of medical terminology.
- Ability to effectively communicate with all levels of the organization.
Nice To Haves
- 1-2 years Scheduling experience in a medical office or a Healthcare facility setting.
- Knowledge of software systems (i.e. Epic, Carestream, Soarian etc.).
Responsibilities
- Performs other duties as assigned.
- Schedules patient appointments, may call patients to confirm appointments, location, items to bring, and preparation instructions.
- Communicates with patients, referring physician offices, and staff in a helpful, friendly, and professional manner.
- Answers and filters phone calls properly and in a timely manner, using phone functions to receive, direct, forward, and transfer calls.
- Utilizes Cyracom phone for patients with different preferred first languages.
- Completes patient check-in and registration upon arrival, using the RELATE model for patient and family communication.
- Ensures patients or their representatives are informed of required consents and regulations.
- Collects co-pays or other patient financial responsibilities according to hospital policies and procedures.
- Verifies documentation for accuracy, including prescriptions, insurance cards, photo IDs, and performs patient index searches to prevent duplicate medical record numbers.
Benefits
- Comprehensive benefits and wellness package.
- Robust support system for various life stages.
- Financial security benefits.
- Generous time-off program.
- Employee resource groups for peer support.
- Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
