Sr. Medical Secretary - Cancer Center Infusion - Mineola

NYU Langone Health • Mineola, NY

6d • Onsite

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care across numerous medical and surgical specialties. As a major regional healthcare resource, we are deeply committed to medical education and research, providing a full spectrum of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are core values, fostering an environment where talented faculty, staff, and students of all identities can thrive. We embrace diversity in skills, ideas, and knowledge.

Requirements

• High School Diploma or Equivalent.
• 1-2 years Customer Service experience.
• Strong communication (both oral and written) skills.
• Multitasking skills.
• Detail orientation.
• Organizational skills.
• Excellent customer service skills.
• Interpersonal skills.
• Basic computer skills including Microsoft Office applications (Excel, Word, and Outlook).
• Knowledge of medical terminology.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• 1-2 years Scheduling experience in a medical office or a Healthcare facility setting.
• Knowledge of software systems (i.e. Epic, Carestream, Soarian etc.).

Responsibilities

• Schedules appointments in Hospital Information Systems.
• Acts as a liaison with referring physicians' office staff.
• Answers and filters phone calls in a timely manner, utilizing Cyracom when necessary.
• Responsible for pre-registration and completing the registration process.
• Creates the first impression of the institution's services to patients, families, and external customers.
• Obtains demographic information, prescriptions, applicable medical documents, and insurance information.
• Ensures patients, families, and external customers understand required financial responsibilities and expectations.
• Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.
• Performs other duties as assigned.
• Schedules patients.
• May call patients to confirm appointments, locations, and necessary items to bring, along with preparation instructions for exams.
• Communicates with patients, referring physician offices, and fellow staff members in a helpful, friendly, and professional manner.
• Answers and filters phone calls properly in a timely manner.
• Understands phone functions to receive, direct, forward, and transfer calls, and uses Cyracom for patients with different preferred first languages.
• Completes check-in and registration upon patient arrival, using the RELATE model when communicating with patients and their families.
• Ensures patients or their representatives are informed of regulations surrounding required consents at the time of registration or thereafter.
• Collects co-pays or other patient responsibilities per NYU Winthrop Hospital Point of Service collection policies and procedures.
• Verifies documentation for accuracy, which may include prescriptions, insurance cards, photo IDs, and thorough patient index searches to avoid duplicate Medical Record Numbers.

Benefits

• Comprehensive benefits and wellness package.
• Robust support system for any stage of life.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED