Sr Medical Screener - Reception Technician (Customer Service)
About The Position
CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/. Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/. At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more visit https://www.csl.com/careers/inclusion-and-belonging
Requirements
- High School Diploma or equivalent vocational or technical training
- Minimum of 18 months' clerical or customer service experience preferably in a medical or health provider environment, or equivalent combination of education and experience
- Ability to perform basic math calculations
Responsibilities
- Greeting donors and conducting registration procedures to verify donor suitability at the plasma center
- Assisting qualified donors complete the screening process following standard operating procedures (SOPs)
- Educating new donors on the therapeutic products made from donated plasma
- Maintaining alertness and awareness to any reaction a donor has during or after the pheresis process and notifying appropriate staff
- Conducting daily calibration of equipment and resolving calibration issues according to SOPs
- Troubleshooting equipment failures; creating incident documentation, removing and/or replacing equipment from service
- Maintaining a clean efficient work environment, and ensuring sufficient operating supplies and forms are available
- Ensuring accurate recording of donor data in the electronic donor information management system as outlined in SOPs
- Following all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
Benefits
- For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
