Medical Screener - Reception Technician (Customer Service)
About The Position
The Medical Screener - Reception Technician is responsible for greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for the plasma pheresis process. This role involves assisting qualified donors through the screening process in compliance with Standard Operating Procedures (SOPs), which includes assessing health history, answering medical questions, referring donors to medical staff when necessary, and performing health screening procedures like taking blood pressure, pulse, weight, and temperature. The technician also performs finger sticks to obtain samples for hematocrit and total protein level testing. Upon completion of training, they may educate new donors about therapeutic products made from donated plasma, the screening process, health tests, appointment system, donation fees, center policies, and nutrition. They ensure all donor questions are answered accurately and professionally. The role may also involve registering applicant and transfer donors, answering telephones, and maintaining awareness of any donor reactions during or after the pheresis process, alerting appropriate staff. Accurate recording of donor data in the electronic donor information management system is crucial. The position requires understanding hyper immune programs, maintaining a clean and efficient work environment, ensuring sufficient supplies, and adhering to Health Safety & Environmental (HSE) and OSHA policies. Confidentiality of all information is paramount. Bilingual skills may be required, and other job-related duties may be assigned.
Requirements
- High school diploma or equivalent required.
- Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience.
- Must be able to perform basic math calculations.
Nice To Haves
- Bilingual skills may be required.
Responsibilities
- Greeting donors and conducting registration procedures to verify suitability for plasma pheresis.
- Assisting qualified donors in completing the screening process according to SOPs.
- Performing health screening procedures including blood pressure, pulse, weight, and temperature.
- Performing finger sticks to obtain samples for hematocrit and total protein level testing.
- Educating new donors on therapeutic products, screening process, health tests, appointment system, donation fees, center policies, and nutrition (upon training completion).
- Answering donor questions accurately, timely, and professionally.
- Registering applicant and transfer donors (based on training and operational needs).
- Answering telephone calls and directing them appropriately.
- Maintaining awareness of donor reactions during or after pheresis and notifying appropriate staff.
- Alerting Group Leader or Supervisor of donor flow issues.
- Accurately recording donor data in the electronic donor information management system.
- Understanding policies and procedures associated with hyper immune programs.
- Maintaining a clean and efficient work environment and ensuring sufficient supplies.
- Following all HSE and OSHA policies and procedures and promoting safety.
- Maintaining confidentiality of all personnel, donor, and center information.
- Performing other job-related duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
