Sr. Medical Office Coordinator (Otolaryngology)

Johns Hopkins University•Baltimore, MD

4d•Onsite

About The Position

We are seeking a Sr. Medical Office Coordinator (Sr. MOC) in the department of Otolaryngology. The Sr. Medical Office Coordinator coordinates the activities of a multi-faceted, high-volume medical and/or surgical practice to ensure a smoothly functioning office and good patient relations. Resolve patient problems, third party issues, or refer patients to appropriate resources. Serves as a resource in a team environment.

Requirements

High School Diploma or graduation equivalent.
Three years progressively responsible medical office experience.
Medical terminology required.
Intermediate computer and proofreading skills required.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Nice To Haves

Experience in the Johns Hopkins system strongly preferred.

Responsibilities

Assists patients, patients' families, referring physicians, and third-party carriers to resolve patient related issues.
Schedules patients for laboratory tests, medical examinations, procedures, and admissions. Resolves any schedule conflicts. Uses automated records systems to access, enter, and edit patient information.
Relays information to patients regarding preparation for laboratory tests, examinations, and procedures. Assures all patient correspondence (consent, orders, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing.
Obtains pre-certifications as required by patients' health care insurers or managed care providers. Utilizes knowledge of physician(s)' practices and requirements of third-party payers to provide appropriate documentation to assure authorization/certification for medical services.
Maintains familiarity with various types of medical insurance to explain these plans.
Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
Arranges or assists in arranging patient transportation.
Demonstrates awareness of limitations of institutional resources and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
Assists physician(s) in monitoring signing of operative notes, discharge summaries, and clinic notes.
Triages patient calls and medical issues. Answers patient medical questions where appropriate and determines if physician/nurse response is required.
Perform other related duties as requested.
Ensure pre-visit readiness by obtaining and verifying outside records, imaging, and pathology (CRISP, CareEverywhere, eHealth).
Coordinate multidisciplinary care (e.g., Med Onc, Rad Onc, Dental, SLP, Nutrition) for oncology patients.
Expedite complex referrals and imaging to support timely access to care.
Manage pre- and post-operative scheduling workflows to ensure continuity of care.
Support procedure workflows by ensuring appropriate CPT codes and authorizations are secured in advance.
Provide structured patient communication and education, including intake coordination and MyChart guidance.