Sr. Medical Admin Secretary, Southbridge General Surgery, 40 Hours, Days

UMass Memorial Health•Southbridge, MA

21h•Onsite

About The Position

This position performs secretarial and administrative support services for assigned physicians/faculty/medical service line chiefs, requiring a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. Duties involve interfaces with faculty, medical staff, patients, and various UMMHC administrative management and staff, demanding considerable tact and diplomacy. The role may coordinate associated medical office activities and assigned staff. At UMass Memorial Health, everyone is a caregiver, playing an important part in the relentless pursuit of healing for patients, the community, and each other.

Requirements

High School diploma.
6-12 months additional specialized medical secretarial/medical office training.
2-3 years of medical secretarial/administrative support experience.
Proficiency in Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.

Responsibilities

May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance.
Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style.
May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes.
May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs.
Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.
Arranges meetings and activities for faculty for the most efficient use of available time. Makes travel arrangements for trips, conferences, etc.
Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc.
Accurately registers and updates patient information on computer based systems.
Notifies physicians or supervisor of priority items.
Schedules meetings for physicians.
Serves as receptionist. Greets visitors and/or patients. Ascertains their needs, and provides information as required.
Provides quality customer service.
Receives patient care related visits and phone calls, provides routine information, identifies problem related priorities.
Responds to emergency need to interrupt or contact physician and/or clinicians, based on physician’s guidelines.
Refers matters to appropriate person within department.