Sr. Medical Admin Secretary, Trolley Crossing PC, 40 Hours, Days

UMass Memorial Health•Charlton, MA

1d•Onsite

About The Position

The Secretary, Medical Admin provides administrative and clerical support to physicians, advanced practice providers, and clinical staff. This position coordinates patient scheduling and registration, manages medical and administrative documentation, facilitates communication among caregivers, patients, and external partners, and performs a variety of business and office functions to support the smooth daily operations. The Secretary, Medical Admin ensures all work is performed with a high degree of professionalism, confidentiality, accuracy, and customer service.

Requirements

High School diploma or equivalent.
Proficiency in Microsoft Office Suite.
Strong organizational, communication, and customer service skills.
Ability to maintain confidentiality of patient and organizational information.
Demonstrated ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Completion of a medical secretary, medical assistant, or related vocational training program.
1 year of experience in a medical office or healthcare setting.
Proficiency in electronic health record (EHR) systems.
Familiarity with medical terminology, insurance authorization processes, and clinical workflows.

Responsibilities

Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
Assists with new patient intake, including collecting demographic and insurance information.
Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience.
Serves as liaison between patients, families, and caregivers to promote timely and effective communication.
Escorts patients to examination rooms and chaperones examinations as required.
Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents.
Proofreads and edits materials for grammar, spelling, format, and style.
Composes or prepares standard letters and forms for review.
Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations.
Collects patient copayments, processes payments, and maintains records for daily deposits.
Performs on-site charge entry for submission to billing.
Prepares and processes routine administrative paperwork, such as expense and purchase requisitions, and time sheets, ensuring timely submission.
Maintains confidential files and records for medical and administrative purposes; coordinates retrieval of records as needed.
Monitors office supply inventory and ensures basic maintenance of office equipment.
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Maintains regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.