Sr Manager, VX Partnerships

The Walt Disney Company•Santa Monica, CA

8h•Onsite

About The Position

Disney Direct to Consumer (DTC) includes industry-leading streaming services such as Disney+ and Hulu, delivering world-class entertainment experiences across general entertainment, live sports, and third-party distribution partnerships. The Viewer Experience (VX) organization is responsible for ensuring these experiences are delivered consistently and at scale across global markets. This requires strong lifecycle leadership, cross-functional coordination, and clear ownership of complex, high-impact viewer journeys. The Senior Manager, VX Partnerships Life Cycle (Global) role provides global functional leadership for partnership-driven viewer experiences, spanning third-party billing models and sports-adjacent journeys across regions. The Viewer Experience team is seeking a Senior Manager to own the global lifecycle strategy and outcomes for Partnerships viewers experience, with accountability for experience quality, operational performance, and cross-regional consistency. While reporting into the Director, VX Partner Management, Americas, this role operates at a global level, leading 2 professionals, shaping lifecycle strategy, and guiding execution across multiple related teams and regions.

Requirements

Bachelors Degree or equivalent experience
8+ years of progressive experience in Customer Experience, Lifecycle Operations, or related leadership roles
Demonstrated experience leading others who lead and manage outcomes across multiple related teams
Strong executive presence, with experience influencing senior and global stakeholders
Comprehensive understanding of lifecycle KPIs, VOC, escalation management, and experience optimization
Proven ability to balance strategy, planning, and execution in a global, matrixed environment
Fluent in English and Spanish (Portuguese a plus)

Nice To Haves

Proven ability to operate effectively amid ambiguity, competing priorities, and evolving business needs
Experience leading global or cross-regional lifecycle initiatives within a matrixed organization
Prior ownership of third-party distribution models, partnerships, or indirect-to-consumer experiences
Track record of influencing senior business, commercial, or product leaders without direct authority

Responsibilities

Provide global leadership for the end-to-end lifecycle experience of viewers acquired through third-party distribution models
Define global lifecycle priorities, success metrics, and experience standards aligned to DTC objectives
Develop global functional plans for Partnerships lifecycle experience, including priorities, sequencing, and focus areas
Provide leadership for lifecycle experiences impacted by live sports and time-sensitive events with heightened visibility and complexity
Partner with Sports, Product, and Business teams to ensure VX is embedded in planning, launches, live event readiness, and retrospectives
Lead and develop Managers and other teams, providing clarity of direction, coaching, and performance accountability