Sr Manager - Vendor management

Expedia Group•Seattle, WA

1d•$155,000 - $217,000•Onsite

About The Position

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Introduction to the Team The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Within the Product organization, Traveler and Partner Service Platform (TPSP) is a service function supporting the business through strategic vendor management. This role helps ensure business continuity and growth through the strategic management of Expedia Group’s supply base.

Requirements

Naturally inquisitive with excellent communication skills.
A collaborative partner who works effectively with suppliers and across internal functions.
You see the bigger picture. You understand how everything we do impacts customer experience.
Skilled at identifying key messages and communicating them effectively.
You are numerate. You can size and prioritise opportunity where you find it.
Bachelor’s Degree (MBA or equivalent desired).
You are excellent at building and maintaining relationships, both internally and externally.

Responsibilities

Build and maintain strong relationships with outsourced partners.
Administer communication frameworks across diverse internal and external groups.
Serve as a contractual expert for internal and external business stakeholders.
Provide guidance and support regarding the terms and conditions of contractual agreements.
Negotiate contractual changes as required in support of the business.
Act as the primary escalation point for vendor performance and contract compliance.
Identify potential risks in vendor relationships and develop mitigation strategies.
Encourage vendors to adopt innovative practices and continuous improvement initiatives.
Partner with Legal and Procurement in support of contract negotiations.
Identify opportunities to optimize the vendor footprint and outsourcing spend.
Maintain a strong understanding of global Contact Center outsourcing partners, including their capabilities, footprint, pricing models, and regional needs.
Facilitate discussions and drive resolution related to disputes, performance challenges, and other contract-affecting situations.
Develop policies and procedures to support vendor and supplier relationship governance.
Produce content requirements, facilitate executive performance reviews, and manage action items.
Coordinate, schedule, and facilitate all facets of Partner Business Reviews.
Drive consistent messaging and strategy to outsourced partners.