Sr Manager, Technology Product Management

American Airlines • Dallas, TX

19h • Onsite

About The Position

This position is the key leader in our Product Management Strategy team for the Operations organization at American Airlines. Our team’s objectives fall into three categories: Next-Gen Product Management – defining and driving a global approach to excellent Product Management across the Ops Portfolio, with particular focus on AI-enabled Product discovery, design, and delivery. Develop Product Management talent and accountability across Operations – driving accountability to product team expectations, evolving our measurement of Product Management maturity, and helping Product Leaders advance in their roles. Maximize impact through value-centric investment – galvanizing Product leaders and teams around definition of quantifiable business outcomes, and helping guide our IT investment approach accordingly. While not managing products directly, you will manage a small team of Product professionals who are dedicated to helping Product Owners and Leaders advance their levels of maturity with the Product Model. You will chart our strategy for evolving the Product model within the Ops organization, decide the priorities, and lead/influence the product teams to make those valuable next steps. You will champion our adoption of OKR’s and outcome-driven approaches, as well as helping ensure product teams employ data and analytics effectively. You will help maximize effectiveness of the partnerships between these product teams and IT, with a focus on Product Transformation participation and sustainability of newly-adopted best practices. You will lead our accelerated, value-driven integration of AI into targeted aspects of Product Management, elevating our AI expertise and literacy. You will manage meaningful relationships at all levels of the Ops and IT organizations as Change Agent, Galvanizer, and Influencer.

Requirements

• Bachelor’s degree in related field plus 7 years of applicable experience
• Experience working in a product model that promotes better customer experience
• Experience leading a team

Nice To Haves

• Master’s degree in related field with 7+ years of experience in Product Delivery
• Experience with Agile Product Management tools (ADO, Aha)
• Strong AI acumen, including experience applying generative AI, machine learning, automation, or intelligent workflow capabilities to accelerate product delivery, improve operational performance, and enable innovation at scale
• Experience leading continuous improvement, organizational change, and process transformation initiatives
• Strong executive presence with the ability to effectively communicate, influence, and build relationships across all levels of the organization
• Relevant certifications in Product Management/Product Delivery field.
• Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.

Responsibilities

• Oversees product life cycle of all products under his/her purview, from ideation to release
• Oversees customer journey/lifecycle/experience across products
• Aids in program initiative prioritization that overlaps or has dependencies across product teams
• Identifies and manages technical dependencies across a group of products
• Leads, mentors and coaches direct reports enabling further career growth and success
• Influences stakeholders on priorities, OKRs and overall Product Group Strategy aligning to portfolio goals
• Communicates regularly with various departments on OKRs, desired metrics, and areas requiring leadership’s attention
• Defines the team’s product objectives and key results in support of the Product Strategy
• Conducts competitive and market analysis, identifying trends and highlighting competitive differentiators
• Utilizes technical knowledge such as AI, A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
• Uses data to define baselines, measures outcomes, and shares insights
• Proposes resolutions to customer problems, needs, challenges, and opportunities for the product
• Anticipates and clears obstacles for product delivery within the group of owned products
• Presents the thought process on product group strategy, roadmap items, OKRs and planned releases to leaders and peers
• Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goals
• Collaborates with various internal team members such as UX, Technology, Finance, Vendors, Risk, Compliance, Security, etc.
• Practices agility in discovering and delivering value continuously

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager