Sr Manager, Technical Product Management: GenAI Platforms & Adoption

T-Mobile•Frisco, WA

4d•$151,700 - $273,700•Onsite

About The Position

This role leads the team behind the AI platforms the whole enterprise relies on — the GenAI tools people use every day — and the self-service AI assistants’ employees reach for first when they need IT or HR help. It also owns something most platform roles do not: whether any of it gets used. Training, communications, line-of-business enablement, and the champion network sit on this team alongside the roadmap, so a release and the ability to use it land together. That means real scope: multiple best-in-class platforms, one gateway, the models beneath them, the cost that keeps it all sustainable, the shared library where teams publish and reuse what has already been built, and the assistants that resolve employee requests in seconds instead of tickets. You own the experience across all of it, and you are accountable for holding it to the Un-carrier bar — bold, easy, and built for the people who use it. Success looks like an enterprise that works on our platforms because they are the best, not because they are mandated, and a workforce that knows how to use them.

Requirements

Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience.
Acceptable areas of study include Computer Science, Engineering, or Information Technology.
Conflict Management Coaching (Required)
Data Driven Decision Support (Required)
Product Management (Required)
Product Management Leadership (Required)
Software Product Management (Required)
Stakeholder Management (Required)
Strategic Thinking (Required)
Talent Management (Required)

Nice To Haves

5+ years' experience of product management in an agile software development environment.
3+ years' experience in a hands-on technical role writing production code, solution engineering, or technical architecture in a large-scale company/application/product environment.
Experience leading cross-functional teams in the development and deployment of technological products.
Experience with enterprise AI platforms, GenAI applications, AI assistants, platform adoption, or AI-related vendor management.
AI Platform Adoption and Enablement
Enterprise Generative AI (GenAI) Platforms
AI Gateway and Model Management
AI Cost Management
Employee AI Assistants
Vendor Management
Change Management
Cross-Functional Project Management
Product Delivery
Certified Product Manager (CPM): Certification from the Association of International Product Marketing and Management (AIPMM) that validates knowledge in product management and marketing principles. (Preferred)
Professional Scrum Product Owner (PSPO): Certification that demonstrates a deep understanding of Scrum practices and product ownership. (Preferred)
Certified Business Analysis Professional (CBAP): Certification from the International Institute of Business Analysis (IIBA) that recognizes experienced business analysts. (Preferred)

Responsibilities

Lead the team that runs the enterprise GenAI platforms, gateway and employee AI assistants as products — the roadmap, feature availability, and the move from pilot to production.
Own vendor relationships, quarterly business reviews and contracts across the platform portfolio, and hold vendors to their roadmap and support commitments.
Own adoption — training and communications, line-of-business training facilitation, and the champion network — so platform releases reach the workforce.
Own gateway configuration, compliance data handling and AI cost management as product capabilities; partner organizations run the underlying infrastructure and the platform engineering.
Run the shared library and marketplace where teams publish and reuse approved AI building blocks, so work is not rebuilt from scratch.
Publish platform usage, cost and adoption measures to enterprise governance bodies and partner leaders.
Develop and maintain key internal partnerships to ensure comprehensive understanding of business needs and foster cross-functional collaboration
Mentor team members by providing coaching and career development opportunities to enhance skills and knowledge
Oversee the creation and delivery of executive-level presentations that clearly communicate complex analytical findings
Also responsible for other duties/projects as assigned by business management as needed