Sr Manager, Technical Implementation Services

Philips

7d•$117,000 - $208,000•Onsite

About The Position

Lead a team of highly skilled Technical Consultants responsible for delivering complex Enterprise Imaging and Picture Archiving and Communication System (PACS) implementations across North America, driving successful customer outcomes through technical leadership, cloud expertise, and operational excellence. Your role: Lead, mentor, and develop a high-performing team of Technical Consultants, building technical capability, coaching future leaders, and fostering a culture of collaboration and continuous improvement. Provide technical leadership for complex Enterprise Imaging and Picture Archiving and Communication System (PACS) implementations, including cloud and on-premises deployments, while supporting executive customer escalations and critical production issues. Partner closely with Project Management, Clinical Consulting, Engineering, Product Management, Cloud Operations, Customer Success, and Support teams to ensure predictable, high-quality implementation delivery and exceptional customer satisfaction. Drive implementation governance, resource planning, key performance indicators (KPIs), and process improvements that increase delivery efficiency and first-time implementation success across North America. Build trusted relationships with hospital Information Technology (IT) and clinical executives while traveling to customer sites, as needed, to support strategic implementations and key customer initiatives.

Requirements

10+ years of experience implementing enterprise healthcare Information Technology (IT) or medical imaging solutions
5+ years leading technical implementation or professional services teams, including mentoring and developing technical talent.
Deep expertise in Enterprise Imaging, Picture Archiving and Communication Systems (PACS), Digital Imaging and Communications in Medicine (DICOM), Health Level Seven (HL7), Integrating the Healthcare Enterprise (IHE), Vendor Neutral Archive (VNA), Radiology Information Systems (RIS), Electronic Medical Record/Electronic Health Record (EMR/EHR) integrations, cloud technologies, Microsoft Azure, networking, cybersecurity, virtualization, storage, and enterprise healthcare architecture.
Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field
Inspiring people leader with exceptional communication, coaching, and problem-solving skills
Ability to thrive in fast-paced customer environments
Ability to manage multiple strategic priorities simultaneously
Willing to travel to customer sites as needed to support critical implementations and executive escalations.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Nice To Haves

Master's degree
ITIL Foundation, Azure, Amazon Web Services (AWS), Agile, or other cloud certifications
Experience migrating on-premises PACS environments to the cloud.

Responsibilities

Lead, mentor, and develop a high-performing team of Technical Consultants, building technical capability, coaching future leaders, and fostering a culture of collaboration and continuous improvement.
Provide technical leadership for complex Enterprise Imaging and Picture Archiving and Communication System (PACS) implementations, including cloud and on-premises deployments, while supporting executive customer escalations and critical production issues.
Partner closely with Project Management, Clinical Consulting, Engineering, Product Management, Cloud Operations, Customer Success, and Support teams to ensure predictable, high-quality implementation delivery and exceptional customer satisfaction.
Drive implementation governance, resource planning, key performance indicators (KPIs), and process improvements that increase delivery efficiency and first-time implementation success across North America.
Build trusted relationships with hospital Information Technology (IT) and clinical executives while traveling to customer sites, as needed, to support strategic implementations and key customer initiatives.