Sr. Manager & Team Lead, Business Banking

CIBC•Burlington, ON

7d•Hybrid

About The Position

As the Senior Manager & Team Lead, Business Banking, you’ll be responsible for building, developing, and leading a team of Relationship Managers, Business Advisors, and/or Associate Business Advisors to meet the business needs of high complexity business clients and drive growth. This involves providing advice and services on a broad range of business products. You and your team will be accountable for growing the portfolio of business banking clients by proactively developing new business, credit, and cash management opportunities in the community, including end-to-end credit management, to meet or exceed the portfolio financial plan. You will utilize your understanding of what is important to business clients to ensure the provision of appropriate advice, products, and solutions to meet their goals. Additionally, you will build a capable and motivated team through proactive talent management, create a positive work environment, ensure effective operations, processes, controls, and compliance, and promote CIBC to build a strong market reputation, resulting in superior client experiences and growth that exceeds peers. CIBC enables a work environment that is optimal for you to thrive in your role. Details on your work arrangement will be discussed during the interview.

Requirements

Bold and authentic leadership style.
Passion for developing and coaching people to bring out the best in them.
Experience in leading diverse, high-performing teams.
Experience in Business Banking or Commercial Banking.
Experience in credit structuring.
Experience in cash management.
Proven business development skills with a track record of success.
Advanced knowledge of risk and credit portfolio management.
Client-first approach with well-developed client and relationship management skills.
Ability to engage with purpose to find the right solutions.
Ability to take initiative, go above and beyond, and deliver results.
Established profile in the local business community.
Knowledge of a diversity marketplace and the needs of local businesses.
Completed an undergraduate degree/diploma in Business, Finance, Accounting, or a related field.
Values alignment with CIBC's values: trust, teamwork, and accountability.
Legally eligible to work at the specified location(s) and, where applicable, possess a valid work or study permit.

Responsibilities

Provide active leadership and hands-on coaching to a team of Relationship Managers, Business Advisors and/or Associate Business Advisors in executing and managing client relationships, including the delivery of credit and cash management services.
Create an environment that fosters an exceptional relationship culture, supports partnering behavior, and capitalizes on individuals’ expertise and knowledge of Business Banking services to provide “best in class” service and overall relationship management to clients.
Build team and individual capabilities to ensure employees are capable of performing to job requirement standards, including credit skills.
Develop new client relationships through business development activities leveraging referral sources, existing clients, and centers of influence.
Actively monitor and manage client relationships by fully understanding their goals, objectives, and business status.
Lead business development activities and represent CIBC in the community directly to ensure relationships are developed, solidified, and fostered.
Attend and participate in trade shows, seminars, luncheons, and community events.
Support a culture of collaboration across the community of banking centers and with internal partners to bring the best of CIBC to clients.
Commit to building a profile in the local business community to leverage that profile into effective working relationships with new and existing clients and internal partners.
Ensure appropriate due diligence and management of credit quality and risk within existing segment thresholds and provide early detection of deteriorating files.
Manage all dealings internally and with clients in a manner consistent with CIBC policies and procedures.
Act as a point of escalation to resolve any client and credit issues with internal partners, as appropriate.