Sr. Manager, Talent Development

NEW ERA CAP LLC•Buffalo, NY

7d•$100,000 - $130,000•Onsite

About The Position

The Sr. Manager of Talent Development position is forward-thinking, innovative, and focused on the candidate and employee lifecycle at New Era ensuring a positive and rewarding experience for all employees, from hire to exit. This role maintains, manages, tracks, and leads the processes required to provide a great employee growth experience from the moment a candidate applies to a position, through onboarding onto their training & development over the years. As a key member of the human resources team, this role helps to identify and retain employees with a keen focus on brand and culture. This role will specialize in the employee experience by playing a pivotal role in creating a welcoming and positive environment for our employees while driving continuous education initiatives. This highly visible position will oversee the development and implementation of comprehensive training & development programs.

Requirements

Consultative approach: excellent communication and influencing skills to communicate effectively and credibly, both verbally and in writing, with audiences at all management levels
Strong strategic-thinking skills with an ability to collaborate with team members on best practices
Ability to work autonomously and effectively in a fast-paced, complex, and matrixed virtual environment
Facility to manage ambiguity across multiple priorities and to know when to escalate issues for final resolution
Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization
EQ - exceptional emotional intelligence and empathy
Demonstrates agility, strong interpersonal and leadership skills
Experience in a people operations role
Eagerness to attend meetups and networking events
Understanding of HR practices and labor legislation
Exceptional communication skills
Strong command of Microsoft Office skills and ability to produce high-quality deliverables: In Excel, aggregate and analyze operational data to identify insights and trends; In PowerPoint, tell a logically structured, succinct, and compelling story tailored to your audience; identify clear and actionable asks; In Word, create clear, concise, professional communications and resources; In Teams, effectively collaborate with team members and stakeholders to maximize efficiency and version control
Bachelor's Degree in Human Resources Management or relevant degree preferred
Seven (7) to ten (10) years of experience in Human Resources, with at least 5 years dedicated to designing training & development programs focusing on employee development, onboarding and retention programs
Thrives in a people-oriented environment and demonstrates a collaborative leadership style across all levels of the organization, promoting employee engagement and fostering a culture of continuous improvement.
Demonstrated, end-to-end project/program management experience: conception and initiation, planning, execution, performance/monitoring, and project close
Strong understanding of adult learning principles/previous instructional design experience
Experience working in a learning and development organization is beneficial
Prior consulting or professional services experience preferred
Experience with Predictive Index preferred

Responsibilities

Develop and lead New Era's end-to-end Training & Development program from onboarding through ongoing development ensuring offerings are aligned with employee needs and the company's brand values
Execute the design, development, evolution and delivery of all training & development programs
Establish and track evaluation metrics to measure program effectiveness and ROI, using insights to continuously refine and improve development initiatives
Prepare reports; highlighting engagement trends, process improvement opportunities, and recommending training needs, among other valuable insights
Develop, maintain & host regular training including but not limited to management 101, anti-harassment, onboarding, interviewing effectiveness, competency alignment
Manage resources and budgets to ensure effective delivery of curriculum, programs and processes
Manage the entire annual performance review process end-to-end in PerformYard
Ensure alignment with business strategy, competencies, culture and behaviors
Establish and track evaluation metrics to measure program effectiveness and ROI, using insights to continuously refine and improve development initiatives
Conduct training associated with review process focusing on effective goal setting and continuous feedback
Drive compliance toward 100% completion aligning with a pay-for-performance model
Partner with leadership to identify employee development needs, including growth and promotion plans, as well as performance improvement and corrective action plans
Develop, create and maintain New Era's talent brand on external websites such as LinkedIn, Indeed, etc. and internal company intranet WORLD.
Maintain and continuously evolve the robust New Hire-Day 1 onboarding program
Conduct bi-weekly department orientation sessions
Conduct regular meetings with new hires to evaluate their orientation and training experiences, address questions, and resolve concerns, identifying opportunities for process enhancements
Act as a supportive point of contact for newly hired employees, ensuring they feel welcomed, valued, and supported throughout their journey at New Era.
Keep all sensitive matters confidential
Other duties as assigned