Sr. Manager, Supply Chain Operations
About The Position
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work. We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community. Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
Requirements
- Bachelor's degree in Supply Chain, Operations (or related field), or relevant experience required.
- 10+ years of progressive supply chain and logistics experience, with 3-5 years in a management role overseeing warehouse operations and cross-functional teams.
- Strong leadership experience, including mentoring and developing high-performing teams.
- In-depth knowledge of supply chain management, logistics, vendor relations, and contract governance.
- Proven ability to evaluate supplier performance, manage vendor expectations, and drive improvements in cost and efficiency.
- Excellent communication skills, including the ability to prepare business cases and present strategies to senior leadership.
- Proficiency in ERP/WMS systems and operational reporting tools.
Nice To Haves
- Six Sigma, CPIM, or CSCP certification.
- Hands-on experience with Microsoft Dynamics 365.
- Prior experience leading supply chain operations in a technology, hardware, or solutions deployment environment.
Responsibilities
- Direct daily warehouse operations including receiving, inventory management, order fulfillment, and hardware configuration to ensure accuracy, efficiency, and adherence to quality standards.
- Manage, mentor, and develop Supply Chain Operations Specialists/Leads and Hardware Configuration Specialists, setting clear goals and providing ongoing performance feedback and career development support.
- Collaborate with Hardware Configuration, Planning, Services, and Purchasing teams to align warehouse execution with project timelines, deployment schedules, and business requirements.
- Serve as the first point of escalation for warehouse, configuration, and fulfillment issues, driving timely resolution and maintaining clear stakeholder communication.
- Lead vendor and supplier relationships, monitor performance against expectations, and navigate supplier challenges through direct engagement and contractual or legal escalation when necessary.
- Analyze KPIs, identify trends, and implement best practices to improve warehouse operations, logistics performance, and cost efficiency.
- Conduct risk assessments for warehouse and supplier operations and develop contingency and disaster recovery plans to minimize supply chain disruption.
- Partner with IT and systems teams to enhance ERP (Microsoft Dynamics 365) and integration tools, and define requirements for reporting dashboards covering performance, inventory accuracy, and throughput metrics.
- Prepare and present business cases, supplier strategies, and operational performance updates to senior leadership.
Benefits
- Flexible time off to include paid holidays and volunteer time.
- Robust health, dental, and vision insurance plans on your first day of employment
- Comprehensive employee assistance program (EAP)
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance
- Flexible spending account (FSA) or health savings account (HSA)
- Matched 401(k)
- Employee stock purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
