Sr. Manager, Strategy & Operations

Fanatics Betting & Gaming•New York, NY

3d•$133,000 - $167,000

About The Position

Fanatics Betting & Gaming is hiring a Sr. Manager, Strategy & Operations to work directly with VIP leadership on acquiring, growing the loyalty of, and retaining its highest-value customers. This strategy and operations role owns outcomes end to end, from defining strategy through execution and measurable results. The role uses AI and technology as core working tools to build experiences that encourage top customers to choose Fanatics, whether they are playing or trading. The position involves concurrent projects across analysis, strategy, partnerships, and hands-on build work, with priorities that may shift. The successful candidate will learn the business and its customers, develop models, analyses, and workflows to help the VIP team identify, engage, and serve high-value customers, and partner cross-functionally to deliver initiatives. The role operates in a highly regulated environment and requires incorporating responsible gaming considerations into strategic and operational decisions.

Requirements

5–8 years of experience, with a technical or engineering-adjacent background.
Daily use of AI tools, with an example of something personally built or shipped using them and a measurable outcome.
Comfort working with ambiguity, moving quickly, and making decisions with incomplete information in a high-growth environment.
Ability to work across analytical, operational, relationship-driven, and technical tasks; prioritize competing demands; and follow through to completion.
Ability to drive outcomes across teams without formal authority through persistence, relationship-building, and clear prioritization.
Bias toward speed and execution, including removing blockers and keeping initiatives moving when the path is not fully defined.
Data fluency and understanding of systems and data structures; SQL or Python experience expected.
Excellent communication skills and ability to work directly with senior leadership.
Ability to scope problems and strategies, identify what matters to the end user or business, and not simply execute a specification.

Responsibilities

Partner with VIP leadership to define and execute strategies for acquiring, growing the loyalty of, and retaining top-tier customers.
Manage concurrent projects spanning analysis, strategy, partnerships, and hands-on build work, adapting as priorities change.
Own outcomes from strategy design through execution and measurable results.
Develop a deep understanding of the business and its customers to inform what gets built and why.
Use AI and technology to build models, analyses, and workflows that improve how the VIP team identifies, engages, and serves high-value customers.
Work cross-functionally with Data, Product, Engineering, and Marketing to deliver VIP initiatives.
Incorporate responsible gaming considerations into strategic and operational decisions in a highly regulated environment.