Sr. Manager, Strategy & Governance

First Technology Federal Credit Union • Marlborough, MA

3d • $131,000 - $157,000 • Onsite

About The Position

The Sr. Manager, Strategy & Governance provides leadership and oversight of vendor relationships and outsourced service delivery across the organization. This role ensures vendors consistently meet quality, performance, and contractual expectations while aligning vendor strategies to support operational objectives and enterprise priorities.

Requirements

• 6+ years of experience in vendor management, supplier governance, or third-party risk management.
• Minimum 2 years of experience leading a diverse team including hiring, coaching and performance management
• Demonstrated ability to negotiate complex agreements and manage vendor performance against defined service levels and expectations
• Strong analytical and problem-solving skills with the ability to address multifaceted issues and recommend effective solutions
• Proven leadership capabilities with experience developing teams and driving performance in a complex, cross-functional environment
• Ability to build and maintain effective relationships with internal stakeholders and external partners at varying levels of the organization
• Strong communication skills with the ability to influence decisions and convey complex information clearly
• Knowledge of risk management, compliance, and governance practices related to third-party vendor relationships
• Ability to manage competing priorities, balance operational demands, and contribute to broader business planning efforts

Nice To Haves

• advanced degree preferred

Responsibilities

• Leads and develops teams responsible for vendor oversight, ensuring consistent execution of vendor management practices, accountability, and alignment with organizational goals
• Establishes and drives vendor management strategies, including selection, onboarding, performance evaluation, and offboarding processes to support business needs
• Oversee negotiation and administration of vendor agreements, including service levels, performance metrics, and commercial terms, to ensure value, risk mitigation, and compliance
• Monitors vendor performance against defined standards and proactively addresses service, quality, and operational issues through effective escalation and resolution practices
• Partners with internal stakeholders to understand business requirements and ensure vendor capabilities and services effectively support operational and strategic objectives
• Provides direction in resolving complex vendor-related challenges that require analysis across technical, operational, and contractual dimensions
• Ensures adherence to organizational policies, regulatory requirements, and risk management practices related to third-party relationships
• Drives continuous improvement of vendor management processes, tools, and governance frameworks to enhance efficiency, transparency, and service delivery outcomes
• Contributes to planning and management of budgets related to vendor services, identifying opportunities for cost optimization and improved return on investment
• Influences cross-functional practices and decision-making to strengthen vendor performance, service delivery models, and enterprise-wide consistency

Benefits

• Traditional medical, dental, and vision coverage
• Generous 401K company match
• Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager