Sr Manager- Store Operations
About The Position
At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail. Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
Requirements
- BS or equivalent experience
- 8+ years of experience in retail operations
- 2+ years of project management experience
- Comfortable working independently and in ambiguous situations
- Strong analytical and critical thinking skills
- Clear communications, both written and verbal
- Independent problem-solving ability; understanding root cause and developing solutions
- Ability to balance multiple projects simultaneously
- Proficient in Windows applications (Word, Powerpoint, Excel, Outlook)
Nice To Haves
- Optical license and/or optical management experience at multi-unit store or field level
- Franchise experience
Responsibilities
- Foster open feedback between franchisees, field leadership, and corporate partners. to identify root causes, patterns, and inconsistencies.
- Ideate and execute solutions engaging cross functional partners and executive leadership for support, as needed.
- Manage Franchise Services roadmap strategy for current and upcoming business initiatives.
- Lead cross-functional implementation of new business initiatives.
- Work cross functionally to implement new support processes to ensure consistent and efficient support.
- Provide communication content for all projects and initiatives.
- Work with franchisees to resolve issues/complications.
- Coordinate and negotiate with support departments such as product, marketing, operations, customer service, lab services, etc. in support of improving process efficiencies and service levels.
Benefits
- health care
- retirement savings
- paid time off/vacation
- various employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
