Manager Operations Sr

Acosta•Austin, TX

About The Position

Mosaic is a people-first experiential marketing agency focused on creating authentic connections between brands and consumers. With over 35 years of experience, Mosaic helps leading brands across North America bring their stories to life through various marketing initiatives. They are seeking a Senior Operations Manager to join their team. This role is crucial for leading operational excellence across multiple client programs, focusing on financial discipline, operational rigor, data-driven decision-making, and continuous process improvement. The ideal candidate will be a strategist, project manager, financial coordinator, analyst, and problem solver, responsible for the operational infrastructure supporting merchandising, logistics, warehousing, experiential, and sampling programs. This role ensures the business operates efficiently, predictably, and profitably by managing field operations, inventory, warehousing, logistics, financial administration, reporting, and vendor management.

Requirements

5+ years of increasing responsibility in operations, logistics, field marketing, experiential marketing, project management, account management, or a related discipline
Strong understanding of experiential marketing, retail execution, field programs, logistics, merchandising, or sampling operations
Exceptional organizational and project management skills
Advanced Excel and data management capabilities
Strong financial acumen with experience managing budgets, invoicing, forecasting, and reconciliation
Experience managing multiple priorities and stakeholders simultaneously
Ability to translate data into recommendations and actionable insights
Strong communication, presentation, and relationship-building skills
Highly proactive mindset with a passion for process improvement
Exceptional attention to detail and problem-solving abilities
Comfortable operating in an entrepreneurial, fast-paced environment

Nice To Haves

Experience with CRM, forecasting, inventory management, reporting, and project management platforms preferred
A growth mindset, intellectual curiosity, and a desire to continuously improve yourself, your team, and the work

Responsibilities

Serve as the operational backbone across a portfolio of client programs, ensuring scalable processes and operational excellence.
Own and continuously improve SOPs, workflows, trackers, reporting tools, and governance frameworks.
Identify opportunities to improve efficiency, automation, cost savings, and overall business performance.
Support KPI management, forecasting, annual planning, quarterly business reviews, and strategic initiatives.
Lead day-to-day financial operations, including budgeting, forecasting, invoicing readiness, reconciliation, AP/PO coordination, and expense management.
Support CPQ, Salesforce, and reporting processes while ensuring financial accuracy and program profitability.
Deliver financial insights and recommendations that improve business performance.
Own Mosaic's warehousing and storage network, including vendor management, budget oversight, inventory controls, and optimization initiatives.
Maintain inventory systems and reporting tools, ensuring data accuracy and real-time visibility.
Drive storage rationalization, inventory optimization, asset lifecycle management, and logistics reporting.
Partner with field teams to support operational planning, logistics coordination, issue resolution, market launches, and high-volume activity.
Monitor execution quality, compliance standards, KPI performance, and operational effectiveness.
Manage warehousing, logistics, inventory, fulfillment, and technology partners, ensuring strong service levels and accountability.
Develop dashboards, reporting tools, and business intelligence solutions that support data-driven decision making.
Analyze operational, inventory, field, and financial performance data to identify trends and opportunities.
Build strong cross-functional relationships and foster a culture of accountability, collaboration, continuous improvement, and operational excellence.