Sr. Manager, Solution Engineering

Freshworks•San Mateo, CA

1d•$150,000 - $220,000•Hybrid

About The Position

As a leader in our Solution Engineering org, you will be responsible for overseeing one of our high performing, field based teams. Your day to day responsibilities will include hiring to plan, building a thoughtful GTM strategy for our expanding team, helping design cross-sell/up-sell playbooks, allocating resources to territories, evaluating performance on an ongoing basis, providing meaningful feedback to the team and growing the business. You will be a player coach and play a key role in developing the team and helping Solution Engineers on your team solve complex business problems for our prospective and existing customers. You will partner with Sales Leaders and provide strategic insights into pipeline health, team performance and win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers.

Requirements

3 years of Solution Engineering management experience in CRM/Customer Service/ITSM or related technologies.
7-10 years relevant/industry experience.
Exceptional soft skills and ability to influence within the organization.
Ability to work with cross-functional teams and drive meaningful outcomes.
Experience working with C-level executives inside and outside the organization and being a credible source of insights.

Nice To Haves

A Bachelors or a Masters degree is nice to have, but not required.

Responsibilities

Overseeing a high performing, field-based Solution Engineering team.
Hiring to plan.
Building a thoughtful Go-To-Market (GTM) strategy for the expanding team.
Designing cross-sell/up-sell playbooks.
Allocating resources to territories.
Evaluating team performance on an ongoing basis.
Providing meaningful feedback to the team.
Growing the business.
Developing the team and helping Solution Engineers solve complex business problems for prospective and existing customers.
Partnering with Sales Leaders to provide strategic insights into pipeline health, team performance, and win rates.
Evangelizing product requirements on behalf of customers to product managers.