Sr. Manager, Solution Engineering
About The Position
As a leader in our Solution Engineering org, you will be responsible for overseeing one of our high performing, field based teams. Your day to day responsibilities will include hiring to plan, building a thoughtful GTM strategy for our expanding team, helping design cross-sell/up-sell playbooks, allocating resources to territories, evaluating performance on an ongoing basis, providing meaningful feedback to the team and growing the business. You will be a player coach and play a key role in developing the team and helping Solution Engineers on your team solve complex business problems for our prospective and existing customers. You will partner with Sales Leaders and provide strategic insights into pipeline health, team performance and win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers.
Requirements
- 3 years of Solution Engineering management experience in CRM/Customer Service/ITSM or related technologies.
- 7-10 years relevant/industry experience.
- Exceptional soft skills and ability to influence within the organization.
- Ability to work with cross-functional teams and drive meaningful outcomes.
- Work regularly with C level executives inside and outside the organization and be a credible source of insights.
Nice To Haves
- A Bachelors or a Masters degree is nice to have, but not required.
Responsibilities
- Overseeing one of our high performing, field based teams.
- Hiring to plan.
- Building a thoughtful GTM strategy for our expanding team.
- Helping design cross-sell/up-sell playbooks.
- Allocating resources to territories.
- Evaluating performance on an ongoing basis.
- Providing meaningful feedback to the team.
- Growing the business.
- Developing the team.
- Helping Solution Engineers on your team solve complex business problems for our prospective and existing customers.
- Partnering with Sales Leaders and providing strategic insights into pipeline health, team performance and win rates.
- Evangelizing product requirements on behalf of our customers.
Benefits
- Multiple options for dental, medical, vision, disability and life insurances.
- Equity + ESPP
- Flexible PTO
- Flexible spending
- Commuter benefits
- Wellness benefits
- Adoption and parental leave benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
