Sr Manager, Software Engineering
About The Position
As an Engineering Manager / Technology Lead in our Product Technology and Innovation organization, you are responsible for the delivery of innovative, market leading platforms and products that continue to improve the education technology industry. Specifically, you will lead our Cengage's flagship ed2go engineering teams that provide focused digital learning experiences. As a successful technology leader, you will build and lead remote software engineering organizations using agile principles to architect and deliver high availability and Cloud Native software. You will partner closely with product and design teams and lead through data driven insights. With an eye toward customer centric focus, you will obsess about customer outcomes in every decision made and drive measurable improvements in user engagement. We want to take you with us on this journey to transform the education industry. If you are excited about digital transformation and want to work in a fast-paced environment and an exciting industry, this role is for you. As the Engineering Manager, you will divide time, effort and attention between team management responsibilities and product development responsibilities - leading software development teams for application development and platform support. You will be working in a multi-functional and Agile team environment. You will work jointly with other technology and product leads to provide direction and leadership to the Agile teams. Managers must be comfortable with situational leadership, able to function equally well as a leader or as a team member respecting the team opinion.
Requirements
- 5+ years of leadership experience, including developing technology strategies and driving innovation
- Experience building, developing, motivating and leading a global workforce of employees and contractors across different time zones
- Strong experience modernizing monolithic architectures, implementing hybrid cloud strategies, and creating APIs to bridge legacy systems with cloud-native platforms.
- Expertise in AWS (EC2, S3, Lambda, RDS, CloudFormation), cloud-native development (Kubernetes, Docker, microservices), and Infrastructure as Code (Terraform, AWS CDK).
- Proven track record to compose and build scalable, secure, high-availability enterprise systems, bringing to bear CI/CD pipelines and automated testing frameworks for global user bases.
- Skilled in agile methodologies (Scrum, Kanban, SAFe), fostering high-performing engineering teams, and using tools like Jira or Azure DevOps to ensure efficient delivery and alignment with business priorities
- Proven understanding of generative AI concepts and frameworks, such as LLMs, multimodal models, prompt engineering, AI agent orchestration, retrieval augmented generation, and vector databases.
- Familiarity with agentic workflows and AI-enabled automation for applications such as content management, search, personalization, or workflow optimization.
- Knowledge of AI safety, responsible AI practices, and content moderation systems
- Hands-on experience integrating or experimenting with commercial and open-source GenAI technologies and toolkits (e.g., OpenAI, Hugging Face, LangChain).
- Motivation to be up to date with advancements in GenAI, MLOps, and digital transformation.
- Strong interpersonal and collaboration skills—capable of partnering effectively with multi-functional teams, including product, build, and engineering, in distributed and remote-first environments.
- Experienced in breaking down complicated technical concepts for diverse technical and non-technical audiences, including executives and partners.
- Proactive approach to learning new technologies, embracing experimentation, and incorporating emerging practices into platforms and teams.
- Commitment to continuous improvement for both product and engineering culture.
Responsibilities
- Apply Agile methodologies and the principles of Product Operating Model (POM) to drive iterative development, continuous improvement, and rapid time-to-market.
- Collaborate directly with engineering teams to define user stories, prioritize backlog items, and drive timely, high-quality product releases.
- Act as a player/coach, both creating solutions and owning the team(s) for solution implementation.
- Communicate clearly across product teams, technology teams, interface designers and domain authorities in different parts of the organization.
- Meet with product partners, customers and other technologists to understand customers’ learning and technological needs; provide guidance on technology solution options.
- Monitor product performance, analyze important data, and gather user feedback to continuously iterate and improve the product.
- Conduct post-release evaluations, retrospectives, and A/B testing to inform future product enhancements and strategic decision-making.
- Design, architect, and implement new features and functionality with the expectation that you will own and drive the development using an iterative methodology and deliver products that scale to support our millions of customers.
- Responsible for ensuring our customers enjoy a consistently reliable and high-performing experience with our platforms, available 24/7.
- Stay up to date with emerging technologies and industry trends and integrate relevant advancements into our product roadmaps.
- Cultivate a high-performance, transparent culture of continuous improvement focused on accountability and results.
Benefits
- discretionary incentive bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
