Sr Manager, Software Development & Engineering Senior
Charles Schwab Inc.•Omaha, NE
•$117,300 - $195,500•Onsite
About The Position
As a Production Support Engineer, you will provide strategic and technical leadership for our Order Management System (OMS) in a high-availability environment. You will define reliability direction, lead enterprise-impact incident response, and establish scalable support practices that improve system resilience across teams.
Requirements
- 4-year college degree in Computer Science or related field, or equivalent practical experience
- 8+ years of experience in production support, SRE, software operations, or reliability engineering
- Proven leadership in restoring and stabilizing mission-critical systems under high-pressure conditions
- Expert-level troubleshooting in distributed systems, Java application stacks, and data-intensive platforms
- Deep understanding of observability, incident command, and operational governance practices
- Strong Oracle operational expertise and performance diagnostics background
- Strong Linux platform knowledge (RHEL 7/8/9 preferred), including performance and capacity considerations
- Advanced automation mindset with practical scripting and process design capabilities
- Demonstrated success driving cross-team reliability initiatives and measurable operational outcomes
- Executive-level communication skills for both technical and business stakeholders
- Available on nights and weekends as required.
Responsibilities
- Serving as the top technical escalation point for the most complex and business-critical production incidents
- Setting reliability strategy, operational priorities, and service-level objectives for supported platforms
- Leading cross-functional incident command and executive-facing communication during major disruptions
- Defining and governing support standards, readiness criteria, and risk controls for production changes
- Driving long-term reliability programs that reduce incident frequency and customer impact
- Designing scalable operational models, including observability, alerting, and response frameworks
- Partnering with architecture, engineering, database, and infrastructure leaders on platform direction
- Evaluating systemic risks and making high-impact decisions under time pressure
- Building team capability through mentorship, coaching, and technical leadership at scale
- Establishing quality standards for incident analysis, problem management, and root-cause elimination
- Influencing investment priorities based on reliability trends, capacity risks, and operational data
- Ensuring production operations remain compliant, secure, and audit-ready
- Supporting 24x7 operations on a rotating on-call schedule
Benefits
- bonus or incentive opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
