Sr. Manager, Social Operations & Quality
About The Position
We're looking for a Senior Manager, Social Media Operations & Quality to oversee the day-to-day execution, quality control, and operational excellence of our social media department. This role will ensure content is published accurately, consistently, and at the highest standard across all platforms while driving accountability, workflow efficiency, and execution across the team. The ideal candidate is highly organized, detail-oriented, operationally minded, and thrives in a fast-paced environment. They are a proactive communicator, skilled problem solver, and natural owner who ensures projects move forward, deadlines are met, and nothing falls through the cracks.
Requirements
- 8-10+ years of experience in social media, digital marketing, content operations, or a related field
- A deep understanding of social media platforms, publishing workflows, audience engagement, and content best practices
- Exceptional attention to detail and a commitment to maintaining high standards of quality
- Strong project management, organizational, and operational leadership skills
- The ability to juggle multiple projects, plan ahead, and meet tight deadlines
- Exceptional writing, communication, preparation, and organizational skills
- A proactive communication style and a willingness to follow up, drive accountability, and keep projects moving forward
- Strong analytical and problem-solving abilities with a solutions-oriented mindset
- A track record of building systems, processes, and operational excellence at scale
- A strong leader and team player who thrives in a fast-paced environment, inspires collaboration, and knows how to rally a team toward success
- Strong discernment, sound judgment, and the tenacity to chase down details, solve problems, hold others accountable, and ensure nothing falls through the cracks
Responsibilities
- Oversee the social media post and content review and approval process across Instagram, YouTube, X, Facebook, TikTok, Rumble, podcasts, and emerging platforms
- Ensure all content aligns with our mission, values, brand voice, and platform-specific best practices
- Serve as the final quality control checkpoint before content is published
- Manage day-to-day social media operations, workflows, publishing schedules, and team priorities
- Drive accountability across the social team by tracking deliverables, following up on action items, and ensuring deadlines are met
- Identify and resolve operational bottlenecks that impact team efficiency or content quality
- Develop and maintain social media workflows, standards, documentation, and best practices
- Track, analyze, and optimize reporting on key performance metrics to identify trends, opportunities, and areas for improvement
- Partner cross-functionally with design, content, email, and ads teams to ensure smooth execution
- Support the implementation of new tools and scalable operational processes
- Ensure consistency, accuracy, and attention to detail across all social platforms and content formats
- Anticipate challenges, proactively communicate risks, and develop solutions before issues impact execution
Benefits
- annual bonus based on personal and company performance
- robust benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
