Sr. Manager, Small Commercial Product and Market Management (Hybrid)

American Family Insurance•Boston, MA

21d•$131,000 - $220,000•Hybrid

About The Position

You will lead a team responsible for Commercial products design and development in collaboration with business partners. You will research solutions that inform recommended actions to improve profitability, growth and customer experience in support of annual profit and growth plans. In this role, you'll align new products, enhancements and initiatives to the Commercial top and bottom line short-term and long-term goals. You will create insights from intelligence about customers, market and competitors for problem solving and proactively identifying product solutions aligned to product strategy.

Requirements

Demonstrated experience providing customer-driven solutions, support or service
Demonstrated experience analyzing and interpreting facts and data, including financial information, in a way that can lead to actionable conclusions
Demonstrated experience communicating to a variety of audiences to review findings, arguments, options, risks, benefits, and other issues in a frame of reference that the audience can understand; translate technical detail into business outcomes
Demonstrated experience in driving to results in one or more of the following areas: sales, product lines, claims, or other core business functions
Demonstrated experience managing and leading large complex projects or programs with a cross-divisional impact toward intended results
Demonstrated effective experience leading people or projects
Solid knowledge and understanding of root cause analysis and processes
Demonstrated experience developing insurance product strategies
Demonstrated leadership experience in product development and/or management with a focus on profit and loss
Solid knowledge of market research and marketplace and regulatory trends

Nice To Haves

Solid knowledge of Commercial P&C product management preferably within small commercial and leading regional product management teams.
Strong knowledge of pricing & UW segmentation to achieve P&G plan.

Responsibilities

Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development
Lead with influence and expertise. Actively contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices
P&L Accountability for the small commercial west region products inclusive of Commercial Multi-Peril, Commercial Auto, Work Comp and Commercial Umbrella lines of business within assigned region
Lead with a continuous improvement approach and recommend actions to improve small commercial premium volume growth and profitability within assigned region
Oversee product research and insights gathering and analysis including competitive intelligence, customer/stakeholder empathy, developing solutions for in-market small commercial products
Lead West Regional Product and Market Management team to execute on pricing opportunities to enhance pricing and underwriting segmentation
Manage and effectively sets the outcomes of the regional Commercial product strategic roadmap, defining what “good” looks like and prioritize accordingly
Create a cross-functional leadership environment, aligning actuarial, product, underwriting, sales, claims, marketing and legal/compliance
Achieve the profit and growth plan for their markets by management and oversight of regional product managers to execute state strategy and related accountabilities in each market
Lead the development and execution of small commercial regional product Strategy at a Market/state level)
Lead market decisions on Product Guides within assigned region
Manage portfolio view of CAT/Capital Efficiency Mgmt. within assigned region
Lead team of Regional Product Managers developing region-specific product communications within assigned market
Oversee and manage P&G Planning as a portfolio of states within assigned region
Lead the development and execution of the Rate Plan & Filing Schedule by state/LOB within assigned region