Sr. Manager, Site Services

Neurocrine Biosciences • San Diego, CA

6d • Onsite

About The Position

Neurocrine Biosciences is a leading biopharmaceutical company dedicated to discovering, developing, and commercializing life-changing treatments for patients with under-addressed neurological, psychiatric, endocrine, and immunological disorders. The company has a diverse portfolio of FDA-approved treatments and a robust pipeline. Neurocrine emphasizes strong leadership that drives business results and team success, fostering an environment where people are motivated to do their best work. The Sr. Manager, Site Services is an innovative and dynamic self-starter professional who works effectively in a fast-paced, collaborative, and regulated environment. This role manages workplace services across the company's portfolio, including office environments, micro-kitchens, kitchens/cafes, R&D labs, maintenance facilities, and campus infrastructure. The position requires strong operational and administrative knowledge, extensive service contract background, financial management skills, and excellent customer-service abilities. The role is accountable for the strategic direction, operational performance, and continuous improvement of Workplace Services, establishing operational objectives, service standards, and workforce strategies to enhance employee experience, support business continuity, and ensure operational readiness. This includes leading the development and execution of workplace programs, policies, and service models that may have organization-wide impact while balancing service excellence, scalability, and fiscal responsibility. The role builds strategic working relationships across the organization with senior management, operations, finance, HR, legal, and outside vendors.

Requirements

• BS/BA degree in Business Administration or related field AND 8+ years progressive experience in office services and manufacturing, R&D and commercial space real estate.
• OR Master's degree AND 6+ years of related experience as noted above.
• OR Managerial / functional management or lead experience required.
• Proven leadership skills in dynamic environments with shifting priorities, effectively managing multiple stakeholder groups.
• Strong background in managing workplace operations, employee services, vendor relationships, and cross-functional partnerships across complex portfolios.
• Expertise in budget management, expense forecasting, and balancing service delivery with fiscal constraints.
• Excellent organizational and project coordination skills, with a keen eye for detail and accuracy in managing workflows, documentation, and priorities.
• Ability to develop and implement processes, standards, and service programs that enhance operational efficiency and performance.
• Demonstrated people leadership experience, including responsibility for employee development, performance management, resource planning, and operational results.
• Knowledge of space planning and move, adds and changes management.
• Ability to manage conflict and to lead through vision and values.
• Listens well and asks questions to determine best path forward.
• Ability to gain commitment and facilitate change.
• Knowledge of office services processes and cost-containment strategies.
• Strong customer service skills.
• Proven ability to manage contractors and vendors.
• Requires broad understanding of workplace services operations and how workplace strategies, service delivery models, facilities operations, and employee experience initiatives integrate across multiple business functions to support organizational objectives.
• Identifies and resolves technical, operational and organizational problems/problems relating to own discipline.
• Serves as the workplace services functional leader, influencing cross-functional decision-making and driving alignment among business stakeholders, operational partners, and service providers.
• Strong analytical and problem-solving skills, with a solid process orientation.
• Ability to use time effectively and prioritize, as well as, manage multiple projects with time sensitive deadlines.
• Demonstrated ability to lead large-scale, cross-functional initiatives involving multiple stakeholder groups, competing priorities, and significant organizational impact.in a pharmaceutical company such as, but not limited to, multiple field teams, marketing, marketing operations, field operations, IT, commercial operations, and compliance/legal.
• Strong contract and vendor management skills.
• Demonstrated strong organizational and management skills.
• Strong interpersonal and supervisory skills.
• Strong presentation skills and communications skills.
• Computer proficiency.

Responsibilities

• Own the overall workplace services site services execution, ensuring services, standards, and programs effectively support business goals, employee experience, and portfolio readiness.
• Serve as the strategic workplace services leader and primary advisor to executives, senior leadership, and business stakeholders regarding workplace operations, service delivery strategies, space utilization, employee experience initiatives, and portfolio readiness.
• Establish vendor strategy and governance models for critical workplace services providers, ensuring performance, risk mitigation, contract compliance, cost optimization, and continuous service improvement across the portfolio.
• Accountable for workplace services operating budgets, forecasting, resource allocation, vendor investment strategies, and financial performance metrics to ensure alignment with business priorities and organizational objectives.
• Lead and develop a high-performing workplace services organization through effective talent management, succession planning, coaching, performance management, and leadership of internal staff and external service partners.
• Develop, implement, and continuously improve workplace services policies, standards, governance processes, and operational frameworks that support organizational objectives and drive consistency across multiple campuses.
• Develop multi-year workplace services roadmaps, capacity plans, and operational strategies that anticipate organizational growth, workplace trends, and evolving business requirements.
• Responsible for signage, as well as working with Corporate Communications on Corporate artwork.
• Implement move, add, and change management/planning and office/workstation readiness.
• Gather and disseminate lessons learned for improved team performance and continuous improvement.
• Participate in construction meetings, as needed to ensure established corporate standards are followed.
• Manage all workplace services which may include food service, kitchen supplies, office supplies, copy services, record retention, office reception, recreation services, etc.
• Manage on site events planning and execution, including owning service now process for efficient and effective services.
• Select, develop and evaluate personnel to ensure the efficient operation of the function.
• Other duties as assigned.

Benefits

• retirement savings plan (with company match)
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Manager