Sr Manager, ServiceNow

Bristol Myers Squibb • Princeton, NJ

5d

About The Position

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care. As a ServiceNow Administrator, you will be responsible for designing, developing, and maintaining the ServiceNow technical architecture of the ServiceNow platform. You will collaborate with stakeholders, business analysts and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience. If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Requirements

• Degree in Computer Science, Information Systems, related field, or equivalent work experience.
• 8+ years of experience in IT Risk Management, GRC, Security Operations, or Compliance domains.
• Excellent communication and collaboration abilities to work effectively with cross-functional teams.
• Strong capability to operate in a techno-functional role, translating complex business needs into actionable Agile stories with precise acceptance criteria.
• Proven proficiency in at least two (preferably three) of the following areas: GRC, SecOps, Third-Party Risk, Privacy, or Legal Service Delivery.
• Proven ability to manage relationships with multiple stakeholders and work independently in a fast-paced environment.
• Familiarity with vulnerability management processes and tools, such as Qualys, Wiz etc.
• Experience with Privacy Management tools such as OneTrust or ServiceNow Privacy Management.
• Experience leading platform migration or consolidation initiatives.
• ServiceNow Certified System Administrator (CSA) or relevant GRC certifications such as CRISC, CISA, or CISM.
• Experience in the pharmaceutical, life sciences, or a similarly regulated industry.

Responsibilities

• Independently lead initiatives end-to-end, acting as both the business partner and technical architect for ServiceNow solutions.
• Gather business requirements and translate them into Agile stories with clear acceptance criteria for the offshore development team.
• Design and architect scalable solutions within the ServiceNow platform across GRC, SecOps, and Legal Service Delivery modules.
• Manage relationships with process owners across GRC, SecOps, and Legal Service Delivery, handling day-to-day escalations.
• Partner with the OneTrust team to document current-state privacy workflows and translate them into ServiceNow Privacy Management requirements.
• Ensure feature parity, capture acceptance criteria, and support knowledge transfer during platform migrations.
• Coordinate User Acceptance Testing (UAT) with stakeholders and support change and release lifecycle management in ServiceNow.
• Prepare and present delivery metrics to leadership, coordinate with vendors, and support resource planning.
• Ensure clear communication and transparency within the team and stakeholders.
• Identify opportunities for new/improved architecture opportunities.
• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.
• Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees