Sr. Manager, Sales Operations
About The Position
AES, a division of Lennox, established in 1988, is a leading manufacturer of roof curbs and drop box diffuser systems. They have expanded their capabilities to include a Mechanical Services Division and become a Misc. Steel manufacturer, aiming to reduce construction costs and coordination issues for their General Contractor network nationwide. AES operates four fabrication facilities across the nation to optimize freight costs and lead times for customers. The Sr. Manager, Sales Operations role requires relocation to the Tallassee/Auburn, AL area within 12 months of hire. This position directs an internal sales team responsible for customer quotes, inquiries, and problem resolution via email and phone. The role involves developing and monitoring product quoting procedures, operating structure, and information flow, as well as establishing and maintaining administrative and technical procedures for responsive customer service. Key responsibilities include developing internal sales policies, rates, schedules, procedures, and methods, ensuring work output meets product/service and quality standards, and achieving departmental operating costs, sales, and profit goals. The manager will also approve personnel activities such as hiring, training, development, and performance evaluation, and manage the team's order-processing activities.
Requirements
- Requires a bachelor's degree.
- Requires at least 8 years related experience.
- Requires at least 3 years’ experience as a manager.
- Must be able to train, evaluate, and direct the work of assigned employees.
- Requires ability to establish policies and manage business and operational aspects of inside sales.
- Excellent written and verbal communication skills, including effective listening skills.
- Requires extensive knowledge of the organization, products, and services.
- May require advanced problem solving.
Responsibilities
- Serve as escalation point for customer quoting, inquiries, issues, and complex requests to ensure timely resolution
- Oversee and guide team handling of quoting, customer inquiries, order processing, and product information to ensure accuracy and consistency
- Ensure proper review and understanding of customer-provided drawings and specifications across the team
- Manage and monitor the end-to-end lifecycle of customer requests from inquiry through production and delivery
- Oversee handling of order modifications, cancellations, and returns to ensure efficiency and accuracy
- Ensure consistent and disciplined quote follow-up processes, including reporting, status tracking, and coordination with third-party vendors
- Drive coordination and alignment across internal departments (sales, operations, logistics, finance) to improve efficiency and customer experience
- Ensure customer data and records are accurately maintained within CRM systems
- Establish expectations and accountability for accurate tracking of customer interactions and account activity in CRM tools
- Continuously identify and implement process improvements to streamline workflows and enhance overall customer experience
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 10 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
