Sr. Manager - Sales Compliance Operations (40017)
About The Position
The Senior Compliance Operations Manager ensures that compliance standards are not only defined but consistently executed across client accounts. This role is responsible for overseeing adherence to regulatory requirements, internal policies, and service expectations - while bringing structure and visibility to how work gets done. Working across account management and leadership, you will identify risks early, connect insights across teams, and implement processes that are clear, repeatable, and scalable. You’ll play a key role in turning inconsistent or manual workflows into disciplined operations that hold up under growth. Success in this role means strengthening accountability, improving operational consistency, and addressing issues before they escalate. The impact is measurable: reduced risk, stronger service delivery, and sustained client trust.
Requirements
- 2-3+ years of experience in operations, compliance, client services, or a related field
- Experience managing or overseeing client-facing teams or processes
- Proven ability to analyze data and translate insights into actionable recommendations
- Excellent verbal and written communication skills. Comfortable speaking in front of crowds and executive leadership
- Strong understanding of compliance frameworks, auditing practices, or regulatory environments
Responsibilities
- Ensure compliance standards are consistently followed across multiple client accounts and programs
- Audit client interactions, deliverables, and workflows to identify gaps and risks
- Develop and maintain quality assurance frameworks to monitor adherence to policies
- Analyze and report on compliance trends, risks, and performance metrics
- Present insights and recommendations to clients and internal leadership
- Create and distribute weekly and monthly operational/compliance reports
- Standardize processes and workflows across account management teams
- Implement and enforce compliance policies, procedures, and best practices
- Continuously improve operational systems to enhance efficiency and accuracy
- Monitor SLAs, response times, and overall service quality across teams
- Ensure urgent client issues are addressed promptly and appropriately
- Hold account teams accountable for meeting communication and performance expectations
- Partner with account managers, client success teams, and leadership to drive compliance initiatives
- Provide training and guidance to teams on compliance standards and expectations
- Support escalation management and resolution for high-risk compliance issues
Benefits
- vacation
- sick leave
- paid holidays
- medical (with an HSA plan option)
- dental
- vision
- company paid Basic Life insurance
- opportunity to enroll in Voluntary Life plans
- Employee Assistance Program
- 401K with employer match
- employee referral program
- home office stipend
- opportunities for team building, growth, and development
- on-demand access to an LMS with a variety of courses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
