Sr. Manager, Retail Training & Communications - Global

Deckers Brands•Washington, NV

1d•$122,300 - $165,000•Remote

About The Position

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. As the Senior Manager, Global Retail Training & Communications, you will set the vision and strategy for how retail employees learn across UGG and HOKA. You’ll create globally consistent and locally relevant learning experiences that build capability, accelerate adoption, and support pinnacle consumer experiences. You’ll lead innovation in micro-learning, mobile-first and short-form content, AI-enabled learning, and performance support, while establishing strong governance and measurement. You’ll partner with global and regional teams to translate business priorities into scalable learning solutions, with targeted support for executive and retail communications. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Requirements

Bachelor’s degree or equivalent experience
7+ years of progressive experience in learning and development, instructional design, retail training, or learning innovation, including work in a global or highly matrixed organization
Demonstrated success building enterprise learning strategies and translating business priorities into scalable, measurable experiences for frontline employees
Experience creating micro-learning, mobile-first content, short-form video, scenario-based learning, digital performance support, and visual presentations
Experience with AI-enabled tools, rapid-authoring, video-editing, animation, digital content platforms, and LMS or learning experience platforms
Skills in learning strategy, performance consulting, adult learning, instructional design, behavior change, facilitation, and blended learning
Strong stakeholder influence across brands, functions, regions, cultures, and languages without direct authority
Team leadership and talent development; strong written and spoken English; curiosity, creativity, judgment, and effectiveness in a fast-paced remote global environment

Nice To Haves

Retail experience strongly preferred
experience with global localization and accessibility is a plus

Responsibilities

Own the global retail learning vision, multi-year roadmap, and operating model for UGG and HOKA, aligned to business priorities and frontline needs
Partner with cross-functional teams to convert business needs into learning outcomes
Use learner feedback, performance data, and business insights to identify capability gaps and prioritize solutions
Design learning across service, product, selling, operations, leadership, onboarding, and strategic transformation initiatives
Create mobile-first journeys using micro-learning, short-form video, scenario practice, peer learning, live facilitation, and performance support
Develop reusable standards, templates, toolkits, and workflows for rapid creation of high-quality content
Build a culture of experimentation by testing emerging learning methods, technologies, and content formats
Apply AI responsibly to accelerate development, personalize learning, and improve translation and localization
Manage learning technology and vendor partnerships, including LMS and content-creation tools
Own the global content calendar, intake and prioritization process, governance standards, and content lifecycle
Measure effectiveness through participation, completion, knowledge, confidence, behavior, adoption, employee feedback, consumer outcomes, and business KPIs
Provide targeted support for high-priority retail executive presentations, talking points, scripts, and updates