Sr. Manager- Retail SMB Business Sales

Verizon•Appleton, WI

6d•Hybrid

About The Position

This role is a critical component in supporting the business growth for Verizon's small to medium business market. The Sr. Manager will drive a vision and purpose along with strategic and tactical plans for the small business channel. They will build a high-performance culture within their team, aiming for outstanding sales results and excellent customer experiences. This includes identifying and implementing customer retention tools, developing, assigning, and monitoring sales goals, and leading direct reports to achieve high performance. The role also involves training the sales team on new products, services, and selling skills, networking and researching for lead development, and generating/analyzing sales, forecast, and funnel-management reporting. Maintaining knowledge of promotional elements and driving cross-channel support by partnering with Business Sales, Retail, and Indirect sales channels are also key responsibilities. Developing local community relationships is also part of the role.

Requirements

Bachelor’s degree or four or more years of work experience.
Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
Experience in a quota-based sales environment.
Billing and POS systems knowledge.
A valid driver’s license.

Nice To Haves

Three or more years of experience in retail sales or marketing.
Leadership experience.
Knowledge of the wireless industry.
Experience developing and coaching a high performing team.
Proven success in customer resolution and satisfaction.

Responsibilities

Driving a vision and purpose along with our strategic and tactical plans for the small business channel.
Build the culture within your team for high performance and outstanding sales results while providing excellent customer experiences.
Identifying and implementing customer retention tools.
Developing, assigning and monitoring sales goals.
Leading multiple direct reports to produce high performance results.
Training our sales team on new products, services and selling skills.
Networking and researching to generate lead development.
Generating and analyzing sales, forecast and funnel-management reporting.
Maintaining knowledge of promotional elements.
Driving cross channel support along with partnering with Business Sales, Retail, and Indirect sales channels.
Developing local community relationships.