ECHO Sr Manager, Research Support

University of Miami•Coral Gables, FL

14h•Onsite

About The Position

The Senior Manager, Research Support leads the research program teams to ensure successful system implementation and upgrades. Specifically, the Senior Manager oversees the day-to-day operations and resources of research staff and supports programs for their growth and development. The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

Requirements

Bachelor’s degree in relevant field required
Minimum 5 years of relevant experience required
Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness.
Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change.
Financial Oversight: Knowledge of financial operations and management.
Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

Responsibilities

Conducts meetings with research staff and ensures functions are coordinated in a timely and accurate manner.
Provides technical support and resolves operational problems.
Oversees department budget and identifies areas of opportunity for cost reduction.
Assists in the preparation and publication of manuscripts.
Recruits and trains research staff and prepares performance reports and disciplinary recommendations for the leadership team.
Analyzes reports, data briefs, and auxiliary publications for new topic modules.
Defines and produces indicators for a data visualization platform.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
Manages daily operations of the ECHO study to ensure efficient execution of research activities and adherence to study timelines.
Supervises research staff, including research assistants and coordinators, to support participant recruitment, retention, and follow-up activities.
Oversees staff scheduling, site coverage, and assignment of responsibilities to ensure appropriate support across clinical and study locations.
Coordinates participant-facing activities, including recruitment, communication, visit scheduling, and retention efforts.
Monitors operational workflows and identifies inefficiencies, implementing solutions to improve consistency and performance.
Collaborates with the Director of Research Operations to align day-to-day activities with study goals and priorities.
Coordinates communication across research staff, clinical partners, and operational teams to ensure continuity of study activities.
Oversees operational coordination of participant compensation processes in collaboration with financial personnel, ensuring accurate tracking and workflow alignment.
Supports implementation of study protocols and operational procedures in accordance with institutional and regulatory requirements.
Facilitates training and onboarding of research staff to ensure understanding of study workflows, protocols, and expectations.
Maintains operational documentation, schedules, and tracking systems to support study execution and reporting.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Ordering of participant incentives and oversight of team and participant events.
Assurance of fulfillment of study completion activities from subordinates.
Manage day-to-day execution of ECHO study activities, ensuring alignment with study timelines and operational requirements
Coordinate participant recruitment, scheduling, and follow-up activities across clinical and community sites
Ensure appropriate staffing coverage and resource allocation to support study operations
Directly supervise research assistants and operational staff supporting the ECHO study
Assign responsibilities and monitor performance to ensure completion of study-related tasks
Provide training, guidance, and support to research staff to maintain consistency in study execution
Oversee participant communication strategies, including outreach, reminders, and follow- up activities
Support implementation of retention strategies to maintain participant engagement throughout the study lifecycle
Ensure participant interactions are conducted in accordance with study protocols and standards
Monitor and maintain operational workflows to ensure efficiency and consistency across study functions
Identify operational gaps and implement process improvements in coordination with leadership
Maintain tracking systems for recruitment, visits, and participant status
Oversee coordination of participant compensation processes in collaboration with financial personnel
Ensure documentation and tracking of compensation activities are accurate and compliant
Monitor workflow between study operations and financial processing to prevent delays or discrepancies
Coordinate activities across clinical, laboratory, data, and compliance functions to support study execution
Facilitate communication between operational teams and leadership to ensure alignment
Support implementation of study changes, protocol updates, and operational adjustments