ECHO Sr Manager, Research Support

University of Miami•Coral Gables, FL

22h

About The Position

The Senior Manager, Research Support leads the research program teams to ensure successful system implementation and upgrades. Specifically, the Senior Manager oversees the day-to-day operations and resources of research staff and supports programs for their growth and development. The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

Requirements

Bachelor’s degree in relevant field required
Minimum 5 years of relevant experience required
Refer to department description for applicable certification requirements
Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness.
Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change.
Financial Oversight: Knowledge of financial operations and management.
Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

Responsibilities

Lead the research program teams to ensure successful system implementation and upgrades.
Oversee the day-to-day operations and resources of research staff and support programs for their growth and development.
Conduct meetings with research staff and ensure functions are coordinated in a timely and accurate manner.
Provide technical support and resolve operational problems.
Oversee department budget and identify areas of opportunity for cost reduction.
Assist in the preparation and publication of manuscripts.
Recruit and train research staff and prepare performance reports and disciplinary recommendations for the leadership team.
Analyze reports, data briefs, and auxiliary publications for new topic modules.
Define and produce indicators for a data visualization platform.
Establish and continuously assess the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensure employees are trained on controls within the function and on University policy and procedures.
Manage daily operations of the ECHO study to ensure efficient execution of research activities and adherence to study timelines.
Supervise research staff, including research assistants and coordinators, to support participant recruitment, retention, and follow-up activities.
Oversee staff scheduling, site coverage, and assignment of responsibilities to ensure appropriate support across clinical and study locations.
Coordinate participant-facing activities, including recruitment, communication, visit scheduling, and retention efforts.
Monitor operational workflows and identify inefficiencies, implementing solutions to improve consistency and performance.
Collaborate with the Director of Research Operations to align day-to-day activities with study goals and priorities.
Coordinate communication across research staff, clinical partners, and operational teams to ensure continuity of study activities.
Oversee operational coordination of participant compensation processes in collaboration with financial personnel, ensuring accurate tracking and workflow alignment.
Support implementation of study protocols and operational procedures in accordance with institutional and regulatory requirements.
Facilitate training and onboarding of research staff to ensure understanding of study workflows, protocols, and expectations.
Maintain operational documentation, schedules, and tracking systems to support study execution and reporting.
Adhere to University and unit-level policies and procedures and safeguard University assets.
Order participant incentives and oversee team and participant events.
Assure fulfillment of study completion activities from subordinates.
Manage day-to-day execution of ECHO study activities, ensuring alignment with study timelines and operational requirements.
Coordinate participant recruitment, scheduling, and follow-up activities across clinical and community sites.
Ensure appropriate staffing coverage and resource allocation to support study operations.
Directly supervise research assistants and operational staff supporting the ECHO study.
Assign responsibilities and monitor performance to ensure completion of study-related tasks.
Provide training, guidance, and support to research staff to maintain consistency in study execution.
Oversee participant communication strategies, including outreach, reminders, and follow-up activities.
Support implementation of retention strategies to maintain participant engagement throughout the study lifecycle.
Ensure participant interactions are conducted in accordance with study protocols and standards.
Monitor and maintain operational workflows to ensure efficiency and consistency across study functions.
Identify operational gaps and implement process improvements in coordination with leadership.
Maintain tracking systems for recruitment, visits, and participant status.
Oversee coordination of participant compensation processes in collaboration with financial personnel.
Ensure documentation and tracking of compensation activities are accurate and compliant.
Monitor workflow between study operations and financial processing to prevent delays or discrepancies.
Coordinate activities across clinical, laboratory, data, and compliance functions to support study execution.
Facilitate communication between operational teams and leadership to ensure alignment.
Support implementation of study changes, protocol updates, and operational adjustments.