SR Manager Quality

Universal Logistics Holdings•Flint, MI

4d•Onsite

About The Position

Logistics Insight Corporation (LINC), a subsidiary of Universal Logistics Holdings, Inc., is seeking a hands-on quality leader for a high-volume cross-dock operation in Flint, Michigan, supporting General Motors. The facility handles inbound and outbound material flow, inventory control, shipping and receiving, and delivery of critical production materials. The role leads quality initiatives, continuous improvement, and compliance with customer and company standards across the operation.

Requirements

At least 2 years of leadership experience in quality, warehousing, logistics, automotive, or manufacturing environments.
Previous experience conducting audits, inspections, and root cause investigations.
Strong understanding of corrective actions, process improvement, and quality systems.
Strong analytical, problem-solving, and organizational skills.
Excellent communication and leadership abilities.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office, reporting tools, and warehouse management systems.
Strong attention to detail and commitment to operational excellence.

Nice To Haves

Experience supporting shipping, receiving, inventory control, cross-dock, or warehouse operations.
Experience supporting General Motors or other automotive customers.
Bachelor's degree.

Responsibilities

Supervise daily quality activities across cross-dock, warehouse, and material handling operations.
Ensure compliance with General Motors quality requirements, operating procedures, and work instructions.
Lead quality inspections, audits, and corrective action processes.
Investigate quality concerns, shipping discrepancies, inventory variances, and customer complaints.
Analyze quality metrics to identify trends, root causes, and process improvement opportunities.
Develop and implement corrective and preventive action plans.
Partner with Operations, Safety, and Customer teams to resolve quality-related issues.
Monitor KPIs related to inventory accuracy, quality performance, customer satisfaction, and process compliance.
Train employees on quality standards, procedures, and customer expectations.
Maintain quality documentation, reports, audits, and corrective action records.
Support new customer launches, process changes, and continuous improvement initiatives.
Lead internal audits and support customer-facing audits as required.
Coach, manage performance, and support the development of quality team members.
Promote a culture focused on accountability, quality, safety, and customer service.