Sr. Manager, Quality Audit

Lincoln Financial•Fort Wayne, IN

3d•$106,875 - $171,000•Remote

About The Position

We are excited to bring on a Sr. Manager, Quality Audit to support the Retirement Plan Services business in a work from home environment. As the Sr. Manager, Quality Audit, you will oversee the Retirement Plan Operations Quality program, lead a team of Quality professionals, and oversee vendor resources while driving the program’s strategy and execution to strengthen operational performance, mitigate risk, and enhance customer and business outcomes. By combining data-driven insights with a proactive approach to quality, controls, and regulatory compliance, you will identify trends, uncover improvement opportunities, and ensure effective oversight of participant and plan-level processes. In this highly visible role, you will mentor and develop talent, lead a team responsible for complex participant- and plan-level audits and review, and oversee offshore vendor partners that conduct participant-level audit activities. Working closely with business leaders and external partners, you will translate findings into meaningful action, drive process and control improvements, and foster a culture of accountability, continuous improvement, and operational excellence. If you're a collaborative leader who enjoys developing people, influencing change, and delivering measurable business impact, please read on!

Requirements

4 Year/Bachelor's degree or equivalent work experience
4+ years of audit or quality assurance experience directly aligned to the specific responsibilities of this role including 2+ years of managerial, supervisory, and/or demonstrated leadership experience
Excellent organizational skills with the ability to prioritize workload and multitask while maintaining strict attention to detail
Ability to evaluates information and data trends, solve challenging but non-complex problems, apply sound judgment to draw conclusions and act effectively in situations with limited standardization
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Nice To Haves

Demonstrated success leading quality audit programs, ideally within retirement operations, with a focus on strengthening controls, mitigating risk, and improving operational performance
Experience managing offshore vendor partnerships, including quality governance, performance oversight, and alignment to audit standards and business objectives
Ability to lead the transformation of a quality organization from decentralized teams to a centralized, enterprise-wide model that improves consistency, scalability, stakeholder alignment, and business outcomes

Responsibilities

Manage a team of early to mid-career professionals with accountability for operational performance and results.
Lead a team responsible for conducting quality audits, balancing workloads, setting priorities, and ensuring work meets established performance and documentation standards.
Establish and implement priorities, manage performance, share expertise, and develop talent through hiring, training, feedback, and stretch opportunities to ensure strong results.
Manage, coach, and evaluate team members, providing timely feedback, development opportunities, and clear accountability for individual and team results.
Lead complex reviews and testing to evaluate adherence to company procedures, regulatory requirements, and critical controls, including Sarbanes-Oxley and ERISA requirements.
Analyze audit results and operational data to identify trends, control gaps, root causes, and opportunities to improve quality, efficiency, and business outcomes.
Communicate audit findings, risk implications, and recommended actions to business stakeholders and serves as a resource on complex quality and control matters.
Develop and maintain quality metrics and scorecards that measure performance, prioritize issues, and support informed decision-making.
Recommend and implement process, procedure, and control improvements based on audit findings, emerging trends, and evolving business requirements.
Partner with stakeholders to develop corrective action plans, resolve identified issues, and monitor remediation activities through successful completion.