Sr. Manager, Quality Assurance

FIS Global•Jacksonville, FL

2d•Hybrid

About The Position

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the Role As a Senior Manager, Quality Assurance, you are responsible for defining and leading quality engineering strategy across multiple products or a regional portfolio. You ensure quality is embedded across the software development lifecycle for complex, distributed systems. Your success is measured through improved stability, reduced defects, predictable releases, and strong alignment with product and engineering leadership. Hybrid work model in Jacksonville, FL — 3 days a week in the office, 2 days remote

Requirements

8+ years of quality engineering experience, including 5+ years in a QA lead role overseeing multiple products or a regional portfolio
Demonstrated depth in quality engineering for complex, distributed systems.
Extensive experience leading QA across multiple products or portfolios.
Proven ability to define and execute enterprise‑scale QA strategies.
Strong expertise in test management, execution practices, and release governance.
Hands‑on experience integrating automated tests into CI/CD pipelines.
Experience establishing QA standards and governance across teams and vendors.
Strong stakeholder management, communication, and people leadership skills.
Bachelor’s degree in computer science, engineering, or a skills‑based equivalent.

Nice To Haves

Experience supporting digital banking, payments, or financial services platforms.
Exposure to industry messaging standards such as SWIFT.
Experience driving quality improvements using data‑driven metrics.
Familiarity with security, vulnerability, and resilience testing in regulated environments.

Responsibilities

Define and execute end‑to‑end QA strategy across functional, integration, and end‑to‑end testing.
Lead quality engineering efforts across multiple teams, products, or regional portfolios.
Balance maintenance, defect reduction, security and vulnerability work, upgrades, and delivery commitments.
Establish consistent QA processes, governance, and ways of working across distributed teams and vendors.
Drive test planning, risk‑based test coverage, defect triage, and release readiness reporting.
Integrate automated testing into CI/CD pipelines and implement clear, actionable quality gates.
Enable effective test data and environment management for reliable, repeatable execution.
Improve platform stability through fast feedback loops and measurable quality metrics.
Partner closely with product and engineering leaders to drive alignment and delivery confidence.
Coach and develop QA leads and engineers, building a high‑performing, quality‑first culture.