Sr. Manager, Quality Assurance and Certification
About The Position
SHAZAM is looking for a Sr. Manager, Quality Assurance and Certification to lead and advance quality assurance, test automation, and certification practices. Acting with a high degree of independence, this role is accountable for ensuring production readiness through the development, enforcement, and continuous improvement of QA standards, validation processes, test automation practices, and formal certification testing. This role partners closely with cross‑functional teams to ensure testing rigor across the full Software Development Lifecycle (SDLC) and to protect the stability, availability, and security of essential systems.
Requirements
- 10+ years of experience in software quality assurance and testing
- 3+ years of people‑management or leadership experience
- Deep knowledge of QA methodologies, SDLC practices, and risk‑based testing strategies
- Familiarity with network communications, financial or transaction‑processing systems, and large‑scale enterprise applications
- Strong ability to lead, influence, and mentor technical teams
- Excellent communication skills with both technical and non technical stakeholders
- Sound judgment, decision making, and problem solving capabilities
- Ability to operate independently and manage competing priorities in high pressure environments
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Responsibilities
- Lead and continually improve Quality Assurance, Test Automation, and Certification practices across the full Software Development Lifecycle (SDLC)
- Define, enforce, and evolve testing standards, validation processes, and certification requirements to ensure production stability, availability, security, and regulatory readiness
- Manage, mentor, and develop QA and Certification teams, overseeing work assignments, performance management, hiring, onboarding, and professional growth
- Partner closely with software development, client implementation, and cross‑functional teams to plan, coordinate, validate, and execute comprehensive testing efforts
- Ensure accurate test planning, effort estimation, execution tracking, and audit‑ready documentation supporting production releases
- Serve as a senior technical advisor and escalation point for complex testing challenges, system defects, and production issues
- Drive a risk‑based, zero‑defect mindset while maintaining strong security controls and being available to respond rapidly to critical production incidents
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
