Sr Manager, ProServe Onboarding

Pluralsight

2d•Hybrid

About The Position

This isn't just about checking boxes; it’s about architecting the very first impression our enterprise customers have of our partnership. As the Senior Manager of Professional Services, Onboarding, you aren't just managing a process—you’re leading the charge in turning "newly signed" into "long-term success." Who you’re committed to being: A Visionary Architect: You don't just follow a playbook; you build the one that scales. You see the "big picture" of the customer lifecycle and design onboarding strategies that align with long-term growth. A Service-First Leader: You take pride in developing high-level talent. You are committed to building leadership depth, driving accountability, and mentoring teams to be the best versions of themselves. A Cross-Functional Diplomat: You thrive on collaboration. You are someone who can bridge the gap between Sales, Product, and Customer Success to ensure our customers never feel a "handoff" friction. An Operational Artist: You find beauty in a well-oiled machine. You are dedicated to efficiency, margin health, and using data to tell the story of your team’s impact. What you’ll do: Own and evolve the onboarding strategy for our Enterprise and Commercial segments, ensuring every customer realizes value as quickly as possible. Drive operational excellence through expert resource planning, capacity modeling, and service delivery optimization. You’ll be accountable for end-to-end performance, from customer satisfaction (CSAT) and time-to-value to service line profitability. Partner with Product and Go-To-Market teams to provide "boots-on-the-ground" insights that shape our future product roadmap and service offerings. Lead talent strategy, including hiring, succession planning, and performance management for a multi-layered team.

Requirements

8+ years of professional services or related experience (or 6+ years with an advanced degree).
Deep expertise in program delivery, consulting, and process optimization.
Exceptional ability to influence stakeholders and drive alignment across competing priorities.
Bachelor’s degree in a relevant field; MBA or advanced degree is a plus.

Nice To Haves

You’ve spent years in the enterprise technology space, navigating the complexities of large-scale deployments.
You have a proven track record of leading managers or senior individual contributors.
You know how to lead through others to achieve massive results.
You’ve previously "owned the P&L" or held accountability for both delivery quality and the financial health of a service line.
You’ve successfully navigated high-growth environments, building systems and operating rhythms where none existed before.

Responsibilities

Own and evolve the onboarding strategy for our Enterprise and Commercial segments, ensuring every customer realizes value as quickly as possible.
Drive operational excellence through expert resource planning, capacity modeling, and service delivery optimization.
Be accountable for end-to-end performance, from customer satisfaction (CSAT) and time-to-value to service line profitability.
Partner with Product and Go-To-Market teams to provide "boots-on-the-ground" insights that shape our future product roadmap and service offerings.
Lead talent strategy, including hiring, succession planning, and performance management for a multi-layered team.