Sr Manager, Property & Casualty BPS Operations

DXC Technology•Nashville, TN

5d•$95,900 - $178,200

About The Position

DXC Technology is seeking an experienced Senior Manager to provide operational leadership for a large, global Property & Casualty (P&C) insurance Business Process Services (BPS) portfolio serving insurance carriers. This hands-on leadership role requires experience operating outsourced P&C insurance services from the service-provider or BPO side, leading large onshore and offshore organizations, managing complex client relationships, and delivering measurable operational and financial results. The successful candidate will mature and grow an established P&C BPS business, advancing it from operational stabilization toward stronger delivery performance, innovation, client expansion, and profitable growth. The role leads delivery performance, quality, productivity, workforce planning, service levels, continuous improvement, financial performance, client governance, and executive relationships. It also partners with commercial, sales, technology, and solution teams to expand client relationships and turn process improvement, automation, analytics, and AI opportunities into measurable outcomes. The position supports major P&C insurance processes such as claims, policy administration, billing, underwriting support, policy servicing, back-office transaction processing, and insurance data and document operations. DXC prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

Requirements

At least 10 years of experience in insurance operations, BPS/BPO, managed services, or related outsourced service environments.
Significant Property & Casualty insurance experience.
Experience running outsourced P&C operations from the service-provider or BPO side.
Experience managing large, geographically distributed organizations, including both onshore and offshore delivery.
Experience leading organizations of significant scale, ideally 100 or more employees across multiple locations or business units.
Experience with meaningful operational financial responsibility, including budgets, revenue, margins, P&L, or commercial performance.
Direct experience managing relationships with US-based P&C insurance carrier clients.
Ability to operate at the executive level with insurance carrier stakeholders.
Experience managing operational KPIs, quality, productivity, workforce planning, and service delivery.
Experience leading major operational transformation or continuous-improvement initiatives.
Commercial orientation, including account growth, expansion, solution development, or pursuit support.
Experience with automation, digital operations, analytics, or AI-enabled process improvement.
Strong executive communication, relationship management, and people leadership skills.

Nice To Haves

Experience managing a P&C BPS portfolio approaching or exceeding $50 million in annual revenue.
Experience leading organizations of 150 or more employees.
Experience across multiple P&C processes, particularly claims, policy, billing, or underwriting.
Experience transitioning, migrating, or transforming large outsourced insurance operations.
Experience with AI-enabled insurance operations and intelligent automation.
Lean, Six Sigma, BPM, or similar process-improvement certification.
Experience with insurance technology platforms such as Guidewire, Duck Creek, Sapiens, or related platforms.
Experience supporting large-scale sales pursuits, solutioning, and commercial negotiations.
Experience managing multinational delivery organizations.

Responsibilities

Lead a large-scale outsourced P&C BPS operation supporting insurance carrier clients.
Own operational performance across delivery, quality, productivity, workforce planning, service levels, and continuous improvement.
Lead geographically distributed teams across onshore and offshore delivery locations.
Establish operating rhythms, performance metrics, governance structures, and accountability across the organization.
Develop and coach Delivery and Account Leaders in working effectively with senior client stakeholders.
Ensure appropriate organizational capacity, leadership capability, succession planning, and talent development.
Build and maintain executive-level relationships with US P&C insurance carrier stakeholders.
Lead client governance, business reviews, operational discussions, escalations, and transformation conversations.
Translate operational performance and client needs into actionable improvement and growth opportunities.
Manage operational budgets and financial performance.
Partner with commercial and sales teams on account growth, renewals, expansion, cross-sell, and new business opportunities.
Identify opportunities to expand P&C BPS relationships through additional services, process transformation, automation, and technology.
Participate in solution development, proposals, RFP/RFI responses, commercial modeling, and client negotiations.
Lead operational transformation across P&C insurance processes.
Identify and implement process redesign and automation opportunities to improve productivity, quality, cycle time, cost, and client experience.
Champion practical adoption of AI and intelligent automation in insurance operations.
Identify operational use cases for AI, workflow automation, analytics, and digital solutions.
Partner with technology and solution teams to translate operational opportunities into measurable business outcomes.