Sr. Manager, Project Management (Hybrid)
About The Position
We are looking for a Senior Manager, Project Manager to join the Bank Operations Command Center, Program Management Office at Capital One. In this role, you will be the strategic driver behind initiatives that keep our retail banking services running smoothly and evolving with customer needs. You’ll lead programs that are enterprise wide or division wide, and cross functionally impact bank operations. You are not just a task-tracker; you are a strategic partner who builds structure out of ambiguity, leads a team to complete milestones, identifies risks, and thoroughly documents the project’s lifecycle. This is also a people leader role, where you will be expected to operate at a "Differentiator" level leading, coaching, and mentoring junior project managers and influencing senior leadership to drive projects and demonstrate project management principles.
Requirements
- Bachelor’s Degree or Military Experience
- At least 3 years of People Management experience
- At least 6 years of Project Management experience
- At least 1 year experience working in a Project Management Office (PMO) environment
- Project Management Professional certification
Nice To Haves
- Master's degree
- At least 6 years of People Management experience
- At least 8 years of Program Management, Project Management, or Portfolio Management experience
- At least 2 years of Financial or Regulatory Industry experience
Responsibilities
- Lead enterprise wide or division wide initiatives with cross-functional bank operations impact by providing strategic direction to stakeholders
- Build relationships with cross-functional project stakeholders to provide strategic and tactical thought partnership to hold accountability and effectively drive project delivery
- Work autonomously to proactively design and evolve project plans, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
- Design, develop, and manage project plans in a complex dynamic environment, revising needs to meet changing requirements
- Leverage problem solving and influencing skills to ensure project plans deliver on intent
- Document projects appropriately to storytell the journey of the project, ensuring decision points and issues are historically preserved
- Identify potential risks and process breakdowns, document issues, and drive them toward remediation
- Exhibit outstanding influencing and results oriented skills to effectively drive project / program efforts
- Serve as a formal or informal mentor to junior PMs; share subject matter expertise and model the "Differentiator" behaviors of the PMO competency model, raising the quality of work for all project managers in the organization
- Have excellent verbal and written communication skills (compelling, clear, concise) in multiple formats (agendas, minutes, status), in order to share status, risks, wins, and escalate issues to core project team members, stakeholders, and executives/sponsors
- Demonstrate exceptional stakeholder management skills, with the ability to influence at all levels of the organization
- Showcase proven ability to manage multiple complex initiations simultaneously, with a track record of delivering on time
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
