Sr Manager, Program Management

McDonald's Corporation•Chicago, IL

About The Position

The Global Enterprise Service Management (ESM) PMO Senior Manager is responsible for owning the project and program management for an ESM sub-program focused on ServiceNow Golden Instance consolidation and EmployeeWorks AI solution. The ESM implementation Program is a multi-year program to establish a First Stop Shop for all McDonald’s employees, both Corporate and McDonald’s-owned restaurants. This role reports to the ESM PMO Lead, ensuring predictable execution, risk-managed delivery, and cross-functional alignment for one of McDonald’s most critical global transformation programs.

Requirements

8+ years of prior program and project management experience leading large scale, global integrated transformation programs, preferably in a multidomain GBS environment.
Experience with enterprise ServiceNow successful implementations is required.
PMP certification or equivalent
Strong ability to manage a multivendor environment, holding vendors accountable to their own deliverables
Proven leadership in planning, execution, and delivery, ensuring successful outcomes and value realization
Strong stakeholder management and communication planning capabilities across senior and cross-functional audiences
Expertise in change control, performance measurement, risk and issue management, and adherence to PMO standards, processes, and tools
Ability to inspire and align others around a compelling future vision to drive engagement and results
Demonstrated skill in building alliances and managing interdependencies across departments and organizations
Strong relationship-building skills with a heavy emphasis on partnering and collaboration to drive outcomes
Experience developing and managing end-to-end, multi-team project plans – managing both vendor and McDonald’s deliverables, and using McDonald’s project management software
Executive-level communication skills; able to engage senior leaders with appropriate clarity, detail, and influence
Excellent planning and organizational skills with the ability to balance big-picture thinking and attention to detail
Detail-oriented with a focus on quality, resilience, and logical problem-solving
Proactive mindset with the ability to identify and act on opportunities
Strong team player with demonstrated leadership capability
Comfortable stepping outside of comfort zone and adapting quickly to change
Uses influence to drive decision-making and resolve complex issues

Responsibilities

Work with ESM PMO Lead and Transformation Leadership to establish program and project strategy, approach, workstreams and overall structure and timeline for the initiative.
Ensure the program is operating to plan, proactively identifying risk and issues and engaging the right parties to mitigate risk and resolve issues
Establish and facilitate program governance and project status forums, ensuring all parties are apprised of actions and decisions
Accountable for leading a multi-year initiative leveraging a team of experienced program managers, market resources, and functional subject matter experts assigned to the initiative.
Coordinate and engage with key cross-workstream internal partners (e.g., functional solutions, enabling services) to streamline interactions while maintaining line of sight to dependencies required for success
Help with implementation and reinforcement of project management methodology
Advise leadership and/or business executives at the highest levels about the initiative, leveraging the standard status and communication reporting processes
Provide project workplan management support, keeping track of plans, budget, quality standards, deliverables, and dependencies
Track and monitor project metrics, reporting and project finance management
Facilitate internal and external meetings
Monitor relationships and dependencies between project areas and active improvement submission
Organize project resource management, ensuring the proper onboarding / offboarding of program team members, and maintaining adherence to relevant security, data, and access policies in alignment with McDonald’s Data and Security Governance Standards
Build program updates for McDonald’s Leadership that shows the progress of the project and potential barriers